Customer Intelligence Team Member

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*This is a full-time office-based role in the Glasgow Capella office. Shift Pattern and working hours to be agreed. It also BPSS security clearance.

Job in a nutshell:

This role is part of the Customer Service Directorate on the NS&I account, which works collaboratively with operational, project and support teams across the business to drive a continuous improvement ethos and directly influence the customer and colleague experience.

 A Team Member within the Customer Intelligence Team is someone that has a positive approach and a can-do attitude. You’ll need to be open to change and not be afraid to take on challenges. 

What you'll be doing: 

To process a range of documents, information and data – using various systems within defined KRI and service levels.

• Process interrogate reports in accordance with defined account protocols and KRI timelines.

• Receive internal suspicious activity reports and undertake initial investigation using various tools and databases such as Companies House, Dow Jones, Zoopla etc. to determine if reports have substance and require onward referral to second line.

• Reviewing of accounts or transactions to identify potential money laundering, terrorist financing or sanctions breaches.

• Correspond with customers by telephone to establish rationale for transactional activity when relevant, to assist in judgement making process around potential suspicious activity

• Investigating further into those holdings deemed to have suspect activity, registering them and submitting to second line with a case summary.

• Reviewing of alerts to identify positive sanction matches and referring these onwards to second line.

• Reviewing of alerts to identify positive PEP/RCA matches and referring to second line.

• Reviewing additions, deletions and amendments to existing sanctions regulations in the UK.

• Review ad-hoc referrals from the business for PEP and Sanction checks.

• Extracting of MI for senior management and client meetings.

Requirements:

To be successful in this role, you’ll need a rich combination of experience, proven skills and personal attributes. See below to find out if you’re the person we’re looking for.

• Delivery Focus: Dedicated to delivering what is promised, ensuring that results are on time, on budget and to agreed quality standards.

• Communication: Communicating clearly, concisely and with passion to persuade and influence, while also seeking feedback, listening, and demonstrating understanding of others' viewpoints.

• Integrity: Acting as a role model for others by demonstrating professionalism, personal commitment & dedication, integrity & truthfulness.

• Personal Development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.

• Basic understanding of AML/CTF and or willing to learn (ICA AML/FC Certificate)

• Comprehensive understanding of business processes

• Ability to work under pressure with high attention to detail

• Basic numeracy and literacy, and PC literacy

• Receptive to change

Rewards and benefits:

In addition to joining a phenomenal team, you can also expect a fantastic range of benefits.

These include:

• 25 days annual paid leave;

• Wellbeing programs & work-life balance - integration and passion sharing events;

• Private medical and dental care;

• Pension contributions up to 10%;

• Flex benefits program;

• Courses and certifications opportunities;

• Conferences and Expert Communities;

• Charity and eco initiatives.

As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs. If you would like to discuss this further, please contact us via our dedicated mailbox - UK-Recruitment-Support@atos.net

Recruiter Contact:

Please write directly to Viktoria Ivanova on LinkedIn https://www.linkedin.com/in/viktoria-ivanova-801298129/