Share this Job

Customer Experience Consultant

Publication Date:  Apr 1, 2023
Ref. No:  400455

London, GB, WC1V 6EA

The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.


The opportunity

Grow your career with a global leader in Digital Transformation Consulting as a Customer Experience Consultant at Atos. We offer engaging opportunities, inspiring leadership and a flexible culture enabling you to flourish.


Individuality is our strength - for our people and our clients


We are looking for Customer Experience Consultants to join our team!


In Atos we know the foundation of a high performing business is its people. We thrive on difference in an environment where our people can bring their authentic self to the workplace. We believe in everyone having a voice and access to opportunities to grow and develop in the direction which best suits them. We are a diverse range of ‘real’ people with deep expertise working together to innovate and create impressive solutions that delight our clients.


About Atos’s Digital Transformation Consulting practice (DTC)

As a member of DTC, you will operate within a fast-paced Consulting environment, comprised of more than 850 diverse and high performing experts worldwide. Our teams work on challenging digital projects that deliver creative and innovative solutions across multiple industries and sectors.

We deliver results for our clients by exploiting digital opportunities, ethically. Year on year we have delivered multiple award-winning projects recognised by the UK Management Consultancies Association. Our work is centred on corporate social responsibility, to ensure that what we deliver enables our clients and members of society to live, work and develop sustainably, in a safe and secure information space.


What we offer

With this role you will join the Digital Strategy, Insight & Experience practice within the DTC team. This practice is responsible for leading our clients on a journey from insights to experience transformation and typically provides clients with the following services: discovery, experience strategy & design, concept development, product management and experience measurement.


About the role

We are looking for an individual who brings the ability to engage with the business to gain a deep understanding of business, customer and organisational needs to co-design innovative solutions that deliver against key strategic objectives.


Required skills and experience

  • 4 years of experience in Customer Experience or Digital Transformation, understanding user needs and then developing solutions, products and services to meet these and link to broader outcomes
  • Familiar with Service Design, Design Thinking, Human Centred Design or similar techniques
  • Familiar with the end-to-end design lifecycle (discovery, experience strategy & design, concept development, product management and experience measurement)
  • Experience undertaking quantitative and qualitative research
  • Ability to engage and build relationships with client partners and users
  • Strong workshop design, stakeholder meeting and facilitation skills


Desirable Criteria

  • Understanding or previous experience using Government Digital Service (GDS)
  • Previous experience completing Service Design
  • Previous experience undertaking user research

This role is UK based and may require UK domestic travel, as the need arises. Candidates must meet all visa and work permit requirements to successfully reside and work within the UK.



Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.