OPERATIONS MANAGER

About Atos Group

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Digital Operations Lead (UEFA)

The candidate will oversee the day-to-day operations of a cross-functional team, ensuring swift and effective handling of issues and maintenance requests while maintaining the high level of operational excellence expected across UEFA’s digital ecosystem. This role operates across high-stakes and real-time environments, acting as a bridge between product teams, developers, editorial teams, and other key stakeholders. As Digital Operations Team Lead will oversee the delivery of digital live operations across all competitions, including the UEFA Champions League, Europa League, and major tournaments such as the European Championships (EURO). The Digital Operations Lead ensures that both performance and user satisfaction are maintained at the highest levels. The Digital Operations Lead will also act as the Product Owner for various tools.

Key Tasks:

• Quick Response to queries;
• Problem-Solving;
• Relationship Management and Cross-Functional Collaboration; 
• Team Management;
• Product Ownership;
• Orchestration of Live Operations;
• Reporting and Analysis;
• Technical lead. 

Requirements:

• Bachelor’s degree in IT, a relevant field or equivalent experience.
• Strong technical knowledge in digital technologies such as: web development, APIs, identity management, CMS, CRM, GDPR and Privacy, Google Ad Manager, WordPress Operations & Service Management: Service Now, Zendesk, Jira Service Management, Jira, Confluence, ITIL, Lean IT.
• Familiarity with tools such as Pushwoosh, and Unicode and Slack.
• Excellent skills and deep knowledge in Jira, JSM, Confluence, Zendesk and Crowdin administration.
• Communicate clearly and concisely in English, both in written and verbal forms (via phone, chat, email). French as a plus. 
• Proven experience in digital operations, project management, or a similar role.
• Excellent communication and interpersonal skills for relationship management.
• Experience in leading cross-functional teams and orchestrating live operations.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Leadership, strong problem-solving, analytical skills, coaching, cross-team coordination. 

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.