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Senior Technical Consultant Process Digitization (m/f/d)

Publish Date:  Oct 8, 2020

Wien, Wien, AT

Company:  Atos

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.


Role & Responsibilities
 As Senior Consultant (m/f/d) in the Enterprise Service Management field with focus on ServiceNow, you are responsible for the following activities:

  • Digitization, development and implementation of service processes for our enterprise customers. We provide digitization of all processes of the value chain of a company
  • Together with our sales department, you are responsible for:


  • Consultation and analysis of the business processes
  • Preparation and implementation of functional design workshops, including the creation of design specifications based on out-of-the-box functionality and customer requirements
  • Creation of creative system designs, solution recommendations and concepts
  • Product selection and license consulting
  • End-to-end responsibility for the implementation of the ESM solution


  • You actively take on the role of a consultant in the quotation process and are responsible for all design and implementation activities
  • Conception, creation and implementation of customer-specific showcases in the internal innovation laboratory (Business Technology& Innovation Center - BTIC)
  • Technical leadership in implementation projects
  • Advise clients on their digital transformation


Your profile

  • You possess in-depth knowledge and have 5+ years experience in the field of business process engineering
  • 5+ years experience in the mapping and implementation of business processes in current tools (ServiceNow, BMC, CA, HPSM)
  • Possess in-depth knowledge of various web technologies such as HTML, CSS, XML, JavaScript/ AJAX and the development of implementations, for example on the ServiceNow platform using Web services, SOAP, email, MID, plugins
  • Knowledge of LDAP, VPN, SSL and related technologies
  • Practical experience of 5+ years in the role of a consultant and job specific knowledge
  • Knowledge and 3+ years’ experience in the field of Agile project management, Consultative selling, Organisational consulting, Automation, SLA management, Reporting and/or Documentation
  • Experience in the area of enterprise service management is of advantage
  • Ideally you are ServiceNow certified 


Other preferable skills

  • High level of interest in modern ITSM, ITOM, HR, CSM solutions
  • Identify trends at an early stage and convert them into solutions
  • Concrete understanding of business processes and key performance indicators
  • Value challenges & successfully master them with the help of a high degree of initiative and willingness to learn
  • Team player and able to openly engage with other colleagues
  • Holistic and solution-orientated mindset
  • Exude confidence when engaging with clients
  • Fluency in both English and German is a must
  • Willingness and availability to travel

We offer

  • A unique opportunity to step into a job role, which is on high demand in the market
  • Challenging tasks in a diverse and demanding environment 
  • Flexible working hours and home office
  • Professional career opportunities
  • Various fringe benefits 


The salary will be set depending on your educational background as well as your further qualifications, starting from € 75.000, - annually (full time basis).


Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.