Solution Manager

Publication Date:  Apr 3, 2024
Ref. No:  509963

Kadıköy /Istanbul, TR, 34732

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters

About Atos

The future is our choice

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.


About Atos Customer Services Türkiye

Atos Customer Services Türkiye has been providing outsourcing services, including call center and document processing, since 1997. Call center services are provided not only in Turkey, but also in global projects with languages varying from Western European languages to Arabic and Russian. Currently operating in three locations İstanbul, Ordu and Duzce with +1,900 employees, In 2023, Atos Customer Services was also awarded the Company of the Year (GOLD) award by Global Stevies. These remarkable achievements build upon the legacy of success that Atos Customer Services has established over its 26+ years of operation in Türkiye and the commitment to delivering exceptional customer experience. Moreover, Atos Türkiye Customer Services has been recognized as one of the Best Employers in Türkiye in the large-scale category (+1000 employees) by the Great Place to Work Institute.

We are looking for talented, passionate and agile minded team players to join our Solution Management team.


Job Description: 

  • Modelling the service to be provided by analyzing the resources by the company strategy, creating the most appropriate offer and delivering it to the sales team,
  • Conducting customer visits to analyze customer needs,
  • If there is a need for additional technology, ensuring that the necessary market research is carried out,
  • To carry out the proposal preparation and cost calculation process and to direct the relevant units on this issue,
  • Ensuring that offers and contracts comply with commercial rules and standards in accordance with the targeted profitability scope and relevant laws,
  • Collaborating with sales and project teams to develop business models and support the sales strategy.


Professional Experience:

  • Bachelor’s or Master’s degree,
  • Proven track record of at least 2 years in business, presales and solution development roles, focusing on designing pricing models,
  • Experience in compelling proposals, presentations, and business cases for prospective clients,
  • Experience in conduction in-depth research to understand the market landscape, industry trends, and competitive positioning,
  • Understanding of the managed service industry, contact center operations, and outsourcing trends,
  • Strong understanding of financial models and P&L analysis to align our solutions with clients' financial objectives and demonstrate the financial benefits of our offerings,
  • Ability to analyze data, identify trends, and solve problems effectively, especially in structuring and closing deals,
  • Strong understanding of digital transformation of contact center operations,
  • Exceptional negotiation, communication (oral & written), and presentation skills,
  • Strong analytical and problem-solving abilities,
  • Ability to work independently and as part of a team in a fast-paced environment,
  • Strong language skills in English.


Here at Atos, we want all our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here