SAP Service Desk Specialist

Publication Date:  May 29, 2024
Ref. No:  488673
Location: 

Kadıköy /Istanbul, TR, 34732

About Atos

The future is our choice

 

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

SAP Application Helpdesk

 

Job Description:

  • Troubleshooting and Issue Resolution: Providing technical support and troubleshooting assistance to end-users experiencing problems with SAP applications and systems. This involves investigating and diagnosing issues, identifying root causes, and implementing solutions.
  • Authorization: Granting user rights as an SAP Authorization Manager, Troubleshooting, and identifying authorization issues using SU53 and trace analysis, controlling SoD rules compliance, analyzing missing right for the role enchantments.
  • Incident Management: Receiving, documenting, and managing incidents reported by end-users through various channels such as phone calls, emails, and ticket tool. Logging incidents, prioritizing them based on their impact and urgency, and ensuring timely resolution within defined service level agreements (SLAs).
  • User Support: Assisting end-users with SAP application usage, functionality, and configuration.
  • System Monitoring: Identifying potential issues, proactively monitoring system alerts, idocs, interfaces connected with SAP and non-SAP systems and taking appropriate actions to prevent system downtime or degradation.
  • Change Management: Execution of standard requests for changes in the system (standard request for change) for various SAP modules (MM, SD, FI, PP, WM, EDI, etc.)
  • Documentation and Knowledge Management: Creating and maintaining documentation related to known issues, workarounds, and resolutions. Developing knowledge base articles, FAQs to facilitate self-service support and sharing knowledge within the service desk team.
  • Collaboration and Escalation: Collaborating with other teams, such as SAP consultants, developers, or infrastructure teams, to resolve complex issues that require specialized expertise.
  • Continuous Improvement: Identifying opportunities for process improvements, automation, or efficiency enhancements within the SAP service desk function. Proposing and implementing solutions to streamline support processes and enhance the overall customer experience.

 

Requirements:

  • Very good language skills in German and English, both spoken and written
  • Operational readiness
  • High willingness and ability to learn
  • Ability to work in a team, also in virtual teams
  • Initiative, creativity
  • Communication skills in a technical commercial environment, positive telephone behavior
  • Customer orientation
  • Intercultural experience
  • Analytical ability; perseverance, solution orientation
  • Ready for shift working (morning, day, afternoon, night)
  • Service time 24/7 (incl. only on-call service at weekends)
  • SAP basic knowledge
  • Good IT knowledge
  • Practical experience in Helpdesk Services.

 

What we Offer

 

GPTW Certified Company

Competitive compensations and benefits

Flexible benefit program

Private health insurance

Life insurance

Performance Bonus

Accolade bonus

Referral bonus

Transportation allowance

Meal allowance

Kindergarten allowance

Buddy program

Flexible working hours at Atos or home office

Company SIM card

Days of annual leave above the legal minimum

Atos University Access – Professional and personal development through continuous education and certification

Wellbeing days

Friendly working environment

BYOD - Bring your own mobile device campaign

 

Thanks for taking time to review our job ad. If you believe this is the right match, please do not hesitate to apply with your CV in English.
We are eager to learn more about our applicants!
At Atos, our ambition is to be a diverse and inclusive company where people are truly free to be themselves. They can thrive, achieve their personal goals and innovate without limitations. We welcome everyone to apply.

 

#LI-TURKEY
 

Here at Atos, we want all our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all our employees have an equal opportunity to contribute and feel that they are exactly where they belong.