IT Service Management & AI Copilot Intern
US
About Atos Group
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.
The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
IT Service Management & AI Copilot Intern
Schedule: Part-Time (10–20 hours per week)
Duration: (3-6 months with a possible extension)
Compensation: Paid Internship
We are seeking a motivated and detail-oriented intern to support our IT Service Management (ITSM) operations and internal AI Copilot initiatives. This role provides hands-on experience with the ServiceNow platform and exposure to emerging AI-driven productivity tools in an enterprise environment.
The intern will work closely with Service Delivery and platform teams to enhance operational processes, improve user experience, and support automation efforts across IT workflows.
What will you be doing
- Assist in maintaining and improving ServiceNow ITSM modules, including Incident, Request, Problem, and Change Management.
- Support ticket triage, categorization, and workflow optimization activities.
- Document processes, standard operating procedures (SOPs), and knowledge base articles.
- Participate in testing and validation of new ServiceNow features, enhancements, and platform updates.
- Support Service Catalog development by creating and updating catalog items, workflows, and user-facing request forms.
- Support the implementation and adoption of internal AI Copilot solutions.
- Identify and document potential use cases for AI-driven automation across IT and business processes.
- Assist with prompt engineering and optimization for AI Copilot scenarios.
- Create and maintain best practices documentation, playbooks, and usage guidelines.
- Conduct basic analysis of AI tool effectiveness, user adoption, and usage trends.
- Collaborate with cross-functional teams, including Service Delivery, Engineering, and Operations.
- Assist with data analysis and preparation of reports, dashboards, and presentations.
- Support ongoing platform improvement and process optimization initiatives.
Qualifications
Required
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, Business, or a related field.
- Basic understanding of IT Service Management (ITSM) concepts; ITIL knowledge is a plus.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and organizational abilities.
Preferred
- Familiarity with ServiceNow or similar ITSM platforms.
- Interest in AI, automation, and enterprise productivity tools.
- Experience using Microsoft 365 applications, including Excel, Teams, and PowerPoint.
- Basic scripting knowledge (e.g., JavaScript or Python) is a plus.
Rewards and benefits:
- Wellbeing programs & work-life balance - integration and passion sharing events.
- Opportunities for professional growth and career advancement.
- Remote and hybrid working possibilities.
- Benefits platform –culture, shopping, sport, etc.
- Continuous learning programs and online courses.
- Possibility to participate to charity and eco initiatives.
Career Path
At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space.
Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
At Atos, the future is our choice.
Choose your career - Atos
If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.