SENIOR TECHNICAL SPECIALIST

Publication Date:  May 16, 2024
Ref. No:  510806
Location: 

Cyberjaya, Selangor Darul Ehsa, MY, 63000

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

 

 

Technical Support

•              Provide technical support for customers’ operating systems and related software. Troubleshoot and resolve issues related to system configuration, performance, and security

•              Ensure all mid-range system is operating in a stable and effective environment to meet with all Services Level Agreement.

•              In conjunction with Solution Planning and Project Management team, implement technical projects to meet with Atos and customer’s standards and      requirements.

•              In conjunction with BAU team, manage all the changes, incidents and problems.

•              Manage software vendors to ensure good quality of services and support are provided to Atos for technology updates and problem resolution.

•              Leading a team to provide support function to all areas of Atos and other customer’s information System in the development, implementation, and maintenance of production application.

•              Administrate customer’s standards, procedures, practices, and approach.

•              Responsible for Planning, patch procedures, impact analysis and assessment, testing approach, deployment coordination, monitoring and reporting.

 

Training and Skills Management

•              Arrange cross-training for team members to ensure critical support functions are adequately backup.

 

Liaison Activities

•              In conjunction with other services supporting parties, deliver technical support and day-to-day services to meet with customer’s requirement and Services Level Agreement.

•              Take problem ownership and follow through problem escalation procedure for all critical problems.

•              Ensure day-to-day change requirements from customer that can be implemented in a timely and professional manner.

 Technology Awareness

•              Keep in touch with new technological advances and products.

•              Evaluate and propose new software products or opportunities to management which is cost benefit to company’s services.

 

Competence Required

•              Skills

•              Technical Skills

 

Bachelor's degree in Computer Science, Information Technology, or a related field

At least 8 years of experience in Unix/Linux support or administration (AIX, Solaris and Redhat). It will be an advantage if the candidate has the knowledge of patching/upgrade of IBM’s HMC and VIO.

Strong knowledge of operating systems and related software, including system configuration, security, and performance tuning

Experience with OS installation, configuration, and maintenance

Job scheduling (TWS), WebSphere MQ, WAS, PowerHA, Connect Direct. The candidate needs to have at least 2 software knowledge.

Excellent communication and teamwork skills

Strong problem-solving and analytical skills

 

#LI-Malaysia

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

 

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 


Choose your future. Choose Atos.

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here