eTMF IT SME

The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Job Description

• Provide L2/L3 support for eTMF applications and related clinical systems.
• Manage incident, problem, and change management activities.
• Support user access management, configuration, and system monitoring. Coordinate with business users, vendors, and global stakeholders for issue resolution and enhancements.
• Ensure compliance with GxP, SOPs, and audit requirements.
• Support release activities, validation, and system upgrades.
• Prepare operational reports, KPIs, and documentation.
• Participate in process improvements and knowledge management activities.

Required Skills

• 4–6 years of experience in eTMF application support or clinical IT support.
• Hands-on experience with eTMF platforms such as Veeva Vault eTMF, OpenText, or similar systems.
• Good understanding of clinical trial processes and TMF management.
• Experience in ITSM tools and support processes (Incident, Change, Problem Management).
• Knowledge of GxP compliance and Life Sciences domain.
• Strong communication and stakeholder management skills.