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Onsite Manager

Publish Date: Sep 1, 2021

Location: Chandler, AZ, US-US

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

Job Title

Onsite Services Manager

Location

Chandler, Arizona

Job Description:

For a complex customer, manage local and report teams of onsite support technicians providing day to day technical support and customer service.  Technicians complete computer deployments, IMACs, and break/fix activities.

Responsibilities:

  • Accomplishes department objectives by managing staff; planning and evaluating team activities.
  • Maintains staff by recruiting, selecting, orienting, and training employees.
  • Ensures a safe, secure, and legal work environment.
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
  • Coaches, counsels, and disciplines employees.
  • Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
  • Tracks and manages staff performance based on ticket data and available metrics.
  • Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
  • Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
  • Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems.
  • Creates and sustains effective relationships with key client partners to minimize escalations and identify opportunities for efficiencies and improvements.
  • Contributes to team effort by accomplishing related results as needed.

 

Required Skills

  • 3+ years’ experience with managing local and remote teams
  • Solid experience with customer service and onsite support
  • Potential travel – This position is currently located at a client site, but may require travel to nearby sites or other client sites supported by the team.

Preferred Skills

  • ITIL certification and understanding
  • Experience with ServiceNow

 

#LI-US

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.


Nearest Major Market: Phoenix