Application Support Engineer

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

Role Description

We are seeking a highly motivated and experienced Application Support to join our growing IT team. You will be responsible for providing exceptional technical support for a variety of applications. This position requires a good understanding of ITIL principles and best practices, coupled with deep technical expertise in troubleshooting and resolving complex application issues.

What You’ll Be Doing

Core Responsibilities

•    Provide technical support for a variety of enterprise applications.
•    Collaborate with developers and other IT teams to troubleshoot and resolve complex application issues, including performance bottlenecks, integration problems, and data integrity issues.
•    Monitor application performance and proactively identify and address potential issues. 

•    Perform root cause analysis of incidents and implement preventative measures to minimize future occurrences.
•    Develop and maintain documentation for team processes and procedures.
•    Troubleshoot and diagnose application issues using established procedures.
•    Participate in projects related to application upgrades, migrations, and implementations.
•    Contribute to continuous improvement initiatives within the Application Support team.
•    Participate in knowledge sharing sessions and contribute to the team's overall knowledge base.

Experience, Qualification and Skills 

•    Bachelor’s degree in computer science, Information Technology, or a related field (preferred).
•    Minimum 5 years of experience in application support or a similar technical role.
•    Experience with CRM application. •    Good understanding of ITIL principles and their application to service management.
•    Experience with specific ITIL processes (e.g., Incident Management, Problem Management, Service Level Management) a plus.
•    Analytical and problem-solving skills.
•    Strong communication and interpersonal skills.
•    Experience with a ticketing system (e.g., ServiceNow, Jira) is a plus.
•    Proven experience troubleshooting and resolving application issues.
•    Experience with setting up and using Application Monitoring tools (Prometheus Stack, Dynatrace, Datadog, ...) is a plus.
•    Experience with scripting languages (PowerShell, Bash) is a plus.
•    Strong understanding of networking concepts and protocols (TCP/IP, DNS, etc.) a plus.
•    Experience with OS Administration (Linux or Windows).
•    Experience with Database technologies is preferred.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.