CLIENT DELIVERY EXECUTIVE
US
The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
Client Delivery Executive – Public Sector
The Client Delivery Executive/911 orchestrates service delivery across Business Lines, ensuring high-quality, profitable services and strong customer satisfaction. Working with the Client Executive Partner, the CDE drives revenue, supports account growth through service expansion, and represents the client within Atos while championing Atos services to the client. The role also establishes an innovation agenda with the customer and provides vision and leadership for the account team.
Business KPIs
- P&L Management - ER and Account Margin
- Employee Satisfaction
- Customer Satisfaction
- SLA Management
- Service / Process improvement
MAIN RESPONSIBILITIES:
- Initial Business Case achievement, budgeting and catering for evolving targets in revenue and / or margin.
- Manages Investment & purchase request, prepares Business cases.
- Support and partner with the CEP to negotiate contractual terms, service levels and renewals (help from Contract Manager if assigned).
- Designs and drives a plan to improve project margin and ensure client meets its obligation.
- Ensures team has relevant skills and competencies for their current roles
- People Management, Process Management and Program Management.
- Support and partner with the CEP on Client Leadership: Establishes a strategic engagement model and ensures our customers perceive value and innovative improvements by aligning with their business vision, objectives and goals. “Customer for Life”
- Compliance & Risk Management
- Service Management: Manage the offering, contracting and provisioning of services to customers, at a known quality, cost and design experience. ITIL aware.
- Profitability Management: Maintain overall PM of the assigned account
- Drive Cost Improvement levers
- Support and partner with the CEP for Internal Process Compliance – WebCIP, BUP, Diarie etc Secure smooth running of implemented solutions (high quality and cost effective delivery) by ensuring troubleshooting/maintenance (predictive, preventive and corrective maintenance)
Skills & Competencies
- Business Line, Project, Account and People Management
- Budgeting with extensive knowledge on P&L, Targets, Revenue & Margins
- Compliance & Risk Management
- Thought leadership, Customer & Delivery Focus
- Innovation: Leveraging People, Technology and Process for Continuous Improvement; Mentoring
#LI-US #LI-REMOTE
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.