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2nd Line Support Specialist with German

Publish Date:  Oct 16, 2021
Location: 

Bydgoszcz, Bydgoszcz, PL-Poland

Company:  Atos

 

In DWP we support clients in process and technical areas by managing IT systems and applications. We manage problems reported by clients coordinate them from the diagnosis to the solution. We serve among other technologies such as: Microsoft, Landesk, Citrix, Active Directory, Airwatch, MobileIron, GOOD, RES, Linux.


 

Why is it worth working for us?


- you will get to know the IT environment from basics
- we offer an intersting career path in the area of people or project management as well as in the technical support teams
- you will have a chance to take part in internal and external trainings
- thanks to working in an international environment you will meet many interesting people from all over the world

 

Your life as 2nd Line Support Analyst

You will provide excellent customer service and high quality technical support. Main duties include diagnosing and resolving technical issues individually and as part of a team via telephone, email and remote control, handling calls from first and second line team members, keeping documentation up to date, liaising with 3rd parties, administration via Active Directory and fulfilling other contractual service.

 

  • You will be solving variety of problems and incidents, performing daily technical tasks
  • Solves problems various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution
  • Applies understanding and knowledge of information systems products and services to assist users
  • Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems
  • Coordinates referrals to appropriate technical, professional, or service personnel
  • Receives and prioritizes issues and forwards using appropriate escalation procedures
  • All other duties as assigned

 

Apart from the introductory training and the opportunity to improve both your social and technical skills, you will gain access to internal and external certified courses, giving you a chance to develop in several directions within the company:

 

  • Team leader: License 2 Lead, Manager on Duty, conduct coaching & mentoring
  • Project coordinator: PRINCE2, Agile, PMI
  • Process manager: ITIL (foundation & intermediate levels), License 2 Deliver

 

We wish from you

  • Very good (min. B2) spoken German and English
  • Good understanding of English will be a plus
  • Experience as 1st or 2nd line support engineer is mandatory
  • PC, printer and networking troubleshooting skills
  • Ambition to learn new products and skills and maintain a strong working knowledge of supported systems
  • Windows knowledge - Windows 7 and Windows 10
  • MS Office 2010/365, MS Outlook/Exchange knowledge
  • Good diagnostic, analytical skills & problem solving skills
  • Support should be provided in German according to customer needs
  • Ability to achieve Key Performance Indicator targets
  • Motivation to learn and work
  • to be self-starter and eager to improve their technical skills
  • Flexibility, passionated about IT world and having sense of humor
  • Good interpersonal skills

 

How will we make your life easier and happy?

  • You will improve your qualifications by: individual development plans, budget for development activities, internal and external trainings, the opportunity to participate in conferences and gain international certification.
  • We will look after you with a private medical package that includes dentist.
  • We support your new-year resolutions with Multisport and OK System cards. If you build a team of sport enthusiasts, you will also get additional funding.
  • Do you need new glasses? We will give you 600 PLN reimbursement for buying one.
  • You will receive a guaranteed pool of points to be used for shopping, concert tickets or fulfilling other dreams.
  • Every month we will subsidize commuting.
  • Do you want to improve your language skills? Please, do so with us.
  • You will do good in the world by helping others thanks to CSR actions.
  • You will have an extra vacation for significant moments.
  • We will celebrate and have fun during company parities.
  • We will build together a positive work culture

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

 

We take care of your personal data privacy. More information about processing your personal data within recruitment process you can find on our website: https://atos.net/pl/polska/gdpr