ServiceNow Architect

Publication Date:  Nov 28, 2023
Ref. No:  485991

Bydgoszcz, Poland, PL, 85-240

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters



Would you like to be the part of the team that every day makes the world more comfortable place? Do you like helping others and learn new things?  


If so, we have something for you!




We are currently looking for ServiceNow Architect



What will you do as ServiceNow Architect:


  • Provides direction and support to technical specialists and less experienced architects. Leads and governs the development of technical solutions using Atos standards, processes and tools and/or coordinates the respective development teams.
  • Works within established frameworks to produce technical solutions and designs meeting client requirements.
  • Works in a collaborative environment with customer architecture teams to ensure alignment and to facilitate design sign-off.
  • Liaises with 3rd Party suppliers and other partners when and where required
  • Works with Solution teams to ensure solutions meet requirements, are supportable and up to the standards
  • Provides feedback to the CTO on suitability of existing policies/ standards, successes and failures of technical solutions.
  • Provides input to the solution project on transition, transformation, and migration aspects.
  • Provides consolidated effort estimation on technical solution for overall consolidation, based on methodologies and Atos’ standards for estimation.
  • Contributes to risk management by identifying technical risks and proposing mitigation strategies.
  • Provides direction and support to technical specialists and less experienced architects



Sounds exciting? Match your experience to needed skills:


  • Very good (min. B2) spoken English
  • Solid experience in ServiceNow (at least 3 years)
  • Strong in ServiceNow System Architect role with hands-on design & deployment experience and mapping of client business requirements to systems/technical requirements.
  • Knowledge of each client's situation; advocating for the most scalable, supportable, and diligent solution for each change to be built or implemented.
  • Client interaction to discuss outstanding items, identify technical improvements, and seek out new opportunities by educating clients on development and quality standards.
  • Coach, and mentor co-workers on technical and procedural items through one-on-one sessions or small group workshops.
  • Ability to work under pressure and work on multiple campaigns at the same time.
  • Experience in implemented solutions around Digital Workplace, Customer Service management, Employee Service Centre.


We're looking especially for certificated people in:


  • Workflow Integrator (Embedded Integrators and/ or Flow Designers)
  • Now Intelligence (NLP/NLU/NLQ and/ or Performance Analytics and/or Predictive Intelligence / ML)
  • Single Data Model (CMBD and/or Knowledge Management and/or Service Catalogue)
  • User Experience (Workspace and/or Survey and assessments and/or Employee Centre Pro)



What’s in it for you?


  • Wellbeing programs & work-life balance - integration and passion sharing events 
  • Private medical and dental care 
  • Benefits platform – shopping, cinema, sport etc. 
  • Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program 
  • Courses and certifications e.g. Google Cloud, AWS, ITIL  
  • Conferences and Authority Communities 
  • Gift packages for special occasions: Easter, Christmas, Children’s Day 
  • Appreciation for seniority: additional days off, Atos Jubilee gifts 
  • Remote working or commuting allowance, relocation package 
  • Charity and eco initiatives 



Possible future roles:


  • Packaging Consultant
  • SCCM Architect
  • Team Manager 



What happens next? 


  • Quick conversation with HR (via MS Teams) 
  • Interview with a Manager/IT expert/project representative
  • Feedback (1-5 business days after the interview) 



Choose your future. Choose Atos.





Please, attach your CV in English  



We look after your personal data privacy. More information about processing your data within recruitment process you can find on our websites:


Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here