Service Delivery Manager

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

Service Delivery Manager (System Ownership & Governance)

About the Role

You will be accountable for end-to-end service governance, operational stability, and customer engagement for an assigned system or service portfolio. As the primary business and operational representative, you will ensure alignment between customer expectations, contractual obligations, and delivery execution.

Responsibilities

• Own end-to-end service governance and accountability for assigned systems and services — including risks, issues, dependencies, and performance
• Act as the primary point of contact for customers, business stakeholders, and delivery teams; lead governance meetings and operational reviews
• Monitor service performance, drive SLA protection, and coordinate resolution of systemic issues
• Own release planning and readiness governance; coordinate stakeholders to minimize operational risk during transitions
• Serve as the primary escalation point for critical incidents, major disruptions, and business continuity risks
• Drive continuous improvement, automation, and operational optimization initiatives
• Facilitate cross-functional collaboration across service management, technical, and project teams

Requirements

• Proven experience as Service Delivery Manager, Service Manager, IT Operations Manager, or equivalent
• Experience managing complex IT services in a multi-stakeholder environment
• Strong understanding of ITIL and IT Service Management processes (Incident, Problem, Change, Release, Capacity, Service Level Management)
• Solid customer-facing and service governance experience
• Strong stakeholder management, communication, and decision-making skills
• Ownership mindset with the ability to operate in complex, dynamic environments

What We Offer

• Hybrid work you can truly shape – friendly model designed for real work‑life balance (max. 2 office days per month, depending on location)
• Choose the cooperation model that fits you – Employment Contract or B2B
• Fair compensation – salary matched to your experience + annual bonus
• Feel good at work – passion‑sharing meetups, team moments and initiatives
• Private medical care
• Benefits platform – shopping, cinema, sports discounts
• Stay active – Multisport + b‑active
• Grow your skills – courses and certifications
• Level up professionally – conferences and knowledge hubs
• Gift packages and recognition programs
• Additional days off and experience-based benefits
• Charity and eco initiatives

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.