Service Delivery Manager with German

Publication Date:  Dec 3, 2023
Ref. No:  474441

Bydgoszcz, Poland, PL, 85-240

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters

At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help shape the future of the information space.

Would you like to be the part of the team that every day makes the world more comfortable place? Do you like helping others and learn new things? 

If so, we have something for you!

Description of the role:



The Service Delivery Manager (SDM) role is a critical and complex delivery management role within Atos, serving as the nexus for a varied combination of accountabilities and responsibilities. As the leader accountable for Client delivery in a delivery matrix organization, the SDM role requires (pro-) active leadership skills and execution discipline to ensure an integrated end-to-end (E2E) service is delivered to our clients. In their role, the SDM assures that the key areas of service delivery management are covered:


1.    Client Delivery Quality, Satisfaction and Governance;
2.    Compliance, Security and Risk Management;
3.    Cost Management; and 4) Community building (external and internal);



Main tasks / Responsibilities:


•  Demonstrate effective and timely Communication internally and externally;
•  Provide Client Delivery Leadership to the Atos delivery team and client;
•  Ensure proper focus by the delivery team on Compliance & Security; 

•  Active involvement and review in Handover to Production for new/changed services;
•  Ensure Customer Satisfaction is at the heart of our daily delivery;
•  Establish and foster a continuous Service Improvement culture;
•  Active Cost Management to deliver on Atos financial commitments;
•  Drive Risk Management behaviours to ensure proper focus on operational risk;
•  Ensure services are provided according to expected levels of Delivery Quality;
•  Lead Service Level Management reviews, report generation and performance management to SLAs;
•  Monitor, review and identify improvements to achieve E2E Service Integration quality;


Sounds exciting? Match your experience to needed skills:

•  At least 2-3 years of experience in IT service management in an SDM or similar position, related to the development and implementation of new IT services/service architecture

•  Fluency in German B2 and English B2 minimum (must have)

•  Excellent communication and presentation skills

•  Customer orientation; very good customer facing and influencing skills

•  Analytical thinking and capability to plan and implement improvement actions

•  Creativity, flexibility and the ability to manage your own working time, independence


Nice have:

•  Sales experience,

•  Ability to travel on business,

•  Willingness to work during standby


What we offer:


Choose a company that helps you define your future.
•  Individual development plan: internal & external training and courses, certifications, experts’ communities, branch conferences; 

•  Foreign language classes: onsite, online and e-learning platforms;
•  Global IT projects that shape the future of digital and have a positive impact on the environment;
•  Bonuses and accolades awards;
•  Appreciation for seniority: additional days off, Atos Jubilee gifts;


Choose to take care of your wellbeing.
•  Benefits platform – shopping, cinema, concerts, books, music, sports activities etc. 

•  Wellbeing programs & work-life balance, e.g. integration events, live cooking sessions, dietician workshops, psychological support, passion sharing meetings;
•  Caring package: private medical care with dental care, co-funding of corrective glasses, private life insurance;
•  Co-funding of sports activities, e.g. Multisport & OK system cards, b-active program;
•  Gift packages for special occasions: Easter, Christmas, Children’s Day;
•  Charity and eco-initiatives;


Choose excellent working conditions with no additional conditions.
•  Remote work opportunities and flexible working hours;

•  No dress code;
•  Remote working or commuting allowance, relocation package;
•  Bonus for friends’ recommendation;


Possible future roles:

•  Senior SDM

•  Client Delivery Executive

•  Client Executive Partner

•  Head of Operations 



What happens next? 

•  Quick conversation with HR 

•  Interview with a Manager and/or client

•  Feedback (5 - 10 business days after the interview) 


Remote work


Please, attach your CV in English. 


We take care of your personal data privacy. More information about processing your data within recruitment process you can find on our website:


Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.


Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here