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SIAM Service Level Manager

Publish Date: Sep 15, 2021

Location: Bydgoszcz, Bydgoszcz, PL-Poland

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.


100% remote job


Job Description

Service Level Manager is responsible for governance around maintaining the service level agreements within the Customer space. Promotes and supports standardization and continuous improvement. Builds long-term relationships with internal colleagues, Customer and suppliers within the ecosystem.


Job Requirements:


  • Working knowledge of Service Level Management in ServiceNow platform
  • Experience in definitions and creation of Service Level Agreements in ServiceNow
  • Understanding of service level agreements and process around
  • Customer exposed service delivery (minimum 1 year of operational experience on service level management)
  • Excellent communication skills, openness and readiness to grow 
  • Proficiency in English 
  • Self-driven and resourceful to achieve goals independently as well as work well in groups, awareness of standardization and continuous improvement need
  • Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities
  • Awareness of standardization and continuous improvement need.



  • University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments
  • High level of IT literacy – MS Office (Word, Excel, PowerPoint)
  • Competent in specific Service Management toolset
  • German Language is a plus



Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.