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Service Manager

Publish Date:  Oct 1, 2022

Bydgoszcz, Bydgoszcz, PL-Poland

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.




We are looking for Service Manager.


What will you do:


  • Building and keeping a long-term relationship with customers
  • Explicit responsibility of supervising services onboarding for new Customers
  • Building and keeping a long-term relationship with customers
  • Attendance in (the BID process), preparation of proposals, and cost calculations
  • Supporting and supervising implementation process
  • Ensuring SLA and customer satisfaction
  • Managing and ensuring an accurate level of operational support
  • Coordination of the DevOps process


Sounds exciting? Match your experience to needed skills




  • Attention to detail, analytical mindset, and demonstrated ability to work in sophisticated environments
  • Self-directed approach with demonstrable ability to prepare mature decisions supported by detailed data analysis
  • Knowledge of ITIL principles
  • Good communication skills - written and spoken
  • Proficiency in English (at the least B2)
  • The ability to build and keep a long-term relationship with customers
  • Experience with the ITSM systems (ServiceNow)
  • Basic technical knowledge about at least some of: Windows, Active Directory, Networking


Nice to have:


  • Windows and AD administration experience
  • RPA/SyntBots/UiPath/Dynatrace/Servicetrace experience
  • Basic networking and its troubleshooting
  • Working experience with EU client or other public institution
  • Project/Service management experience and certification
  • Other languages (French, German)


What’s in it for you:


  • Wellbeing programs & work-life balance - integration and passion sharing events
  • Private medical and dental care
  • Benefits platform – shopping, cinema, sport etc.
  • Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program
  • Courses and certifications e.g. Google Cloud, AWS, ITIL
  • Conferences and Expert Communities
  • Gift packages for special occasions: Easter, Christmas, Children’s Day
  • Appreciation for seniority: additional days off, Atos Jubilee gifts
  • Remote working or commuting allowance, relocation package


Boost your career!


What happens next ?


  • Quick conversation with HR (via phone)
  • Interview with a Manager and IT Expert
  • Feedback (1-5 business days after the interview)
  • Work like you want-remotely, in hybrid mode or at our office



Choose your future. Choose Atos.


Please, attach your CV in English.



Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.