Process Coordinator with German

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

Are you ready to start your career in IT within a dynamic, supportive environment? We're looking for an enthusiastic and proactive Process Coordinator to join our team, helping to strengthen our quality management, business continuity management (BCM), disaster recovery (DR), and IT service continuity management (ITSCM) processes.

What You’ll Do:
As a Process Coordinator, you will be an essential part of a two-person team responsible for supporting and maintaining critical ITSCM and BCM processes. This includes:
•    Post-Implementation Assessment: Evaluate closed tickets and assess improvement opportunities.
•    ITSCM Testing Coordination: Plan and coordinate ITSCM tests, gather testing teams, and oversee the testing process, including life-checks, restoration, and backups.
•    Documentation Management: Keep ITSCM and BCM documentation up to date, ensuring it aligns with RACI and communication matrices.
•    Stakeholder Engagement: Work closely with different departments and stakeholders to ensure effective communication and collaboration.

Here’s a snapshot of your day-to-day:
•    Team Collaboration: You’ll engage in daily communication with developers and stakeholders, coordinating across teams to align goals.
•    Knowledge Sharing & Documentation: Maintain and update essential documents, work instructions, and process records, contributing to a robust knowledge base.

What You’ll Learn and Achieve:
•    Hands-On IT Experience: Expand your understanding of IT service management within a major FS&I or automotive account setting.
•    Professional Growth: Exposure to tools like Jira, Confluence, and Office365 will give you a solid foundation in IT and project management.
•    Collaboration Skills: Gain experience working with cross-functional teams, honing your communication and coordination abilities.

What We’re Looking For:
•    Language Skills: Proficiency in German (B2+) and English for smooth communication within our international team.
•    Proactive Attitude: Resourceful in finding solutions and anticipating needs.
•    Reliability: You take ownership of your responsibilities and manage tasks with precision.
•    Resilience: You perform well under pressure, staying calm and focused.

Nice to Have (But Not Required):
•    IT Knowledge: Understanding of IT Service Management processes (ITIL certification is a bonus).
•    Tool Proficiency: Experience with Jira, Confluence, and Office365.
•    Service Team Experience: Previous work in a service team is an advantage.

Why You’ll Love Working With Us:
•    Wellbeing & Work-Life Balance: Enjoy integration events and flexible shift options for a balanced lifestyle.
•    Health & Wellness: Access comprehensive private medical and dental care, along with our benefits platform for discounts on shopping, cinema, sports, and more.
•    Active Lifestyle Support: Participate in our sports co-funding programs (Multisport, OK System) and stay active with our b-active program.
•    Professional Development: Pursue courses and certifications, attend conferences, and join expert communities.
•    Special Perks: Enjoy holiday gift packages, additional days off, and recognition gifts for your contributions.
•    Flexibility: Benefit from remote working options or commuting allowances.
•    Social Responsibility: Participate in our charity and eco initiatives to make a positive impact.
Note: Benefits may vary depending on employment contract type.

Join us and become a valued contributor to our team’s success while growing your career in IT service and process management! #Eviden

Please, attach your CV in English!

If you have any questions, please contact our recruiter: Vanesa Yordanova

Let’s grow together.

We take care of your personal data privacy. More information about processing your data within recruitment process you can find on our website: Eviden | Privacy Policy

Nasze przedsiębiorstwo przestrzega zasad ochrony sygnalistów ustanowionych w dedykowanej procedurze zgodnie z ustawą z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz.U. z 2024 r. poz. 928), zapewniając wszystkim pracownikom oraz osobom ubiegającym się o zatrudnienie lub świadczenie usług pełną poufność i ochronę w zakresie zgłaszania naruszeń prawa.