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Genesys Engineer

Publish Date: Jun 30, 2021

Location: Bydgoszcz, Bydgoszcz, Poland

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

 

Job Description

 

  • Monitor and proactively maintain the environment to ensure a stable operation
  • Provide level 2 support for issues and problems; investigate customers' concern calls.
  • Help team to meet or exceed defined Service Level Agreements.
  • Management and maintenance supported infrastructures
  • Provide on-call support for the corporate environment.

 

Technical requirements

 

  • Good analytical skills
  • Technical education
  • Virtualization and Windows Server knowledge
  • Basic network and voice knowledge
  • Language English - B2, German - B2

 

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.