Junior 1st line support Engineer with German
Bydgoszcz, Poland, PL, 85-240
Do you thrive on problem-solving and enjoy working with people?
Join our team as a 1st line support in IT! Embrace the opportunity to tackle challenges, assist users, and be a crucial part of ensuring seamless technology experiences for all.
Your job in a nutshell:
As a 1st line support, your role involves providing initial assistance to users experiencing technical issues. This includes troubleshooting problems, answering queries, and guiding users through basic solutions via email or phone. You'll document issues, escalate complex cases, and ensure timely resolution to maintain smooth operations for users.
What will you be doing:
- Register, transfer and resolve basic issues related to IT technologies (using ticketing system), based on prepared instructions
- Perform daily activities (reports, primary checks etc.)
- Communicate with various teams as well as with the customer as a first point of contact
Requirements:
- Good knowledge of German (B2) and English (B2)
- Willingness to work on shifts (all: morning, afternoon and night)
- Basic experience in Windows OS and MS Office
- Good communication skills and the capacity to work as a team player
Rewards and benefits:
- Join the ranks of global trailblazers in groundbreaking digital projects, where you craft the future of technology and positively impact our clients and society.
- Wellbeing programs & work-life balance - integration and passion sharing events.
- Multisport cards
- Opportunities for professional growth and career advancement.
- 100% remote work (from polish territory)
- Benefits platform – culture, shopping, sport etc.
- Continuous learning programs and online courses.
- Private medical and dental care.
- Possibility to participate to charity and eco initiatives.
Future career path:
- Daily Supporter/Technical Expert -> Service Manager/Team Manager
If you're ready to don the cape (figuratively or literally, if you prefer), and embark on this exciting adventure with us, sign in on jobs.atos.net and contact our recruiter, Ola.
Join our phenomenal tech defenders’ team to build a safer digital world together!