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ITSM/ITOM/SIAM Consultant

Publish Date:  Aug 5, 2022
Location: 

Warszawa, Warszawa, PL-Poland

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

This is a fully remote opportunity - work form anywhere!

 

 

ITSM/ITOM/SIAM Consultant Role

 

Responsibilities:

  • Understanding client requirements, collecting data, delivering analysis and problem resolution;
  • Enhancing the capability and effectiveness of client personnel by ensuring the proposed solutions are properly understood and appropriately exploited;
  • Supporting sales proposals;
  • Developing value propositions;
  • Interviewing stakeholders to analyze current strategy and services, processes and organization to identify issues or pain-points and potential improvements;
  • Collecting and analyzing customer data to produce insights and reports;
  • Preparing and leading workshops to play-back findings and explore solutions to specific issues;
  • Performing process maturity assessments;
  • Supporting client operations by performing a role of a Process or Service Manager;
  • Producing new process sets, service improvement plans, organization design reviews, new ITOM models, skills assessments, ITSM Tooling reviews and improvement plans;

 

Requirements:

  • Certification in IT Service Management, SIAM and ITIL v.3 and v.4 or similar;
  • Proven IT Services Management experience;
  • Client facing consultative skills including courage to ask open engaging questions at all levels, analyze information, test or develop new hypothesis;
  • Strong presentation skills and ability to facilitate workshops;
  • Basic knowledge on key technology trends e.g. IoT, Cloud Computing, Automation;
  • Knowledge of the following frameworks COBIT, IT4IT, DevOps, ISO2700, CMMI, SFIA;
  • Experience in process/tools auditing;
  • Exposure to Agile methodologies;
  • Previous experience or interest in working in globally distributed workforce environments, including offshore models.

 

What we offer : 

  • Employment contract and Business to Business as you prefer 

  • Salary adequate to your experience plus annual bonus 

  • Multiple employee benefit package on employment contract (multisport card, private medical care, life insurance) 

  • On-going development opportunities in a multinational environment 

  • Broad access to professional trainings, conferences and webinars 

  • Language courses 

  • Remote work opportunities 

  • Integration events 

  • Extra social benefits 

  • Christmas gifts 

  • Employee referral program 

  • Charity initiatives 

  • Global IT projects 

  • New technologies 

 

 Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

 

We take care of your personal data privacy. More information about processing your data within recruitment process you can find on our website: https://atos.net/pl/polska/gdpr