Global Service Architect & Product Owner

About Atos Group

Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

We are looking for a Global Service Architect & Product Owner to own and evolve the Local / Onsite Support (OSS) service within the global Digital Workplace portfolio.
This role combines service architecture ownership with pragmatic product and backlog management, focused on scalable, cost‑efficient, and experience‑driven onsite support.

Tasks

• Own the end‑to‑end OSS service architecture (Smart Hands, Tech Bars, device logistics, lockers, vending)

• Define and maintain service scope, architecture artefacts, and design principles

• Own and prioritise a single OSS backlog covering R&D, enhancements, tooling, and automation

• Translate business, operational, and user needs into backlog items

• Drive R&D initiatives and pilots for onsite support services

• Collaborate closely with R&D, delivery, and operations teams

• Validate architectural impact of changes and improvements

• Provide advisory input to deal shaping, transitions, and major service changes

Experience

• Strong background in Local / Onsite IT Support or Digital Workplace services

• Experience as a Service / Solution / Global Architect and/or Product Owner

• Proven ability to design and evolve global service offerings

• Good understanding of:

  • ITSM and field service integration
  • Onsite support models (IMACD, break/fix, device logistics)

• Strong stakeholder communication skills in a global environment

Nice to Have

• Experience combining architecture and product ownership
• Exposure to Tech Bars, smart lockers, or vending solutions
• Experience with automation, analytics, or selective AI in service operations
• Background in R&D, innovation, or continuous improvement initiatives

What’s in it for you?

• Work like you want - remotely, in hybrid mode, or at our office

• Wellbeing programs & work-life balance - integration and passion-sharing events

• Private medical and dental care

• Benefits platform – shopping, cinema, sport etc.

• Co-funding of sports activities, e.g. Multisport & OK system cards, b-active program

• Courses and certifications e.g. Google Cloud, AWS, ITIL

• Conferences and Expert Communities

• Gift packages for special occasions: Easter, Christmas, Children’s Day

• Appreciation for seniority: additional days off, Atos Jubilee gifts

• Remote working or commuting allowance

• Charity and eco initiatives

• Flexible working hours

  *Your benefits could vary depending on employment contract type

What happens next?

• Quick conversation with HR

• Interview with a Manager/IT expert/project representative

• Feedback (1-5 business days after the interview)

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Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

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