GLOBAL ARCHITECT

Role Description
The Global Service Architect (GSA) for Digital Workplace (DWP) Voicebot and Chatbot is responsible for coordinating and leading research and development (R&D) projects focused on voicebot and chatbot technologies within the digital workplace ecosystem. The GSA will work closely with cross-functional teams to design, implement, and optimize voicebot and chatbot solutions that enhance user experience and operational efficiency. This role requires a deep understanding of both DWP and conversational AI technologies, ensuring seamless integration and alignment with organizational goals.
 

Experience
- Proven experience in architecting and implementing Digital Workplace solutions.
- Extensive experience in leading R&D projects related to voicebot and chatbot technologies.
- Hands-on experience with conversational AI platforms such as Dialogflow, IBM Watson, Microsoft 

Bot Framework, or Amazon Lex.
- Experience in integrating voicebots and chatbots with enterprise systems and applications.
- Demonstrated experience in coordinating cross-functional teams and managing project timelines.
- Previous experience in user experience (UX) design for conversational interfaces.
- Experience in cloud platforms such as AWS, Azure, or Google Cloud, specifically in deploying AI solutions.
- Familiarity with natural language processing (NLP) and natural language understanding (NLU) technologies.
- Experience in agile methodologies and DevOps practices.

Skills
• Technical Skills
 - Proficiency in programming languages such as Python, JavaScript, or Java.
 - Strong knowledge of conversational AI frameworks and tools.
 - Expertise in NLP and NLU technologies.
 - Understanding of voice recognition and text-to-speech (TTS) technologies.
 - Ability to design and implement scalable and secure AI solutions.
 - Knowledge of API integration and microservices architecture.
 - Familiarity with machine learning algorithms and data analytics.

• Project Management Skills
 - Strong project management skills with the ability to coordinate and lead multiple R&D projects simultaneously.
 - Excellent organizational and time management skills.
 - Ability to manage project budgets and resources effectively.
 - Experience in stakeholder management and communication.

• Analytical Skills
 - Strong problem-solving skills with the ability to analyze complex technical issues.
 - Ability to interpret and leverage data to drive decision-making and optimization.

• Communication Skills
 - Excellent written and verbal communication skills.
 - Ability to present technical concepts to non-technical stakeholders.
 - Strong collaboration skills with the ability to work effectively in cross-functional teams.

• Certifications 
- Certifications in relevant AI and machine learning technologies (e.g., Google Cloud AI Engineer, Microsoft Certified: Azure AI Engineer Associate).
 - Project management certifications (e.g., PMP, PRINCE2) are a plus.
 - Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert).

This role requires a dynamic individual who can bridge the gap between technical expertise and 
strategic vision, ensuring that voicebot and chatbot solutions within the digital workplace are 
innovative, efficient, and aligned with business objectives

We Are Open to Hiring People with Disabilities
At our company, we believe that diversity and inclusivity are key to our success. Therefore, we are pleased to announce that we encourage hiring people with disabilities. We value the unique talents and perspectives that each person brings to our team. We provide support and workplace accommodations to ensure that everyone can fully realize their potential. Join us and let’s create an inspiring workplace together! 

The company's procedure for internal reporting by whistleblowers under the Law of June 14, 2024. on the protection of whistleblowers (Journal of Laws of 2024, item 928) is available HERE (click to see the document)