Forward Deployed AI Engineer - ServiceNow (global role)

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

Forward Deployed AI Engineer – ServiceNow (Global role)

About the role

We are looking for an experienced Forward Deployed AI Engineer – ServiceNow to drive innovation at the intersection of ServiceNow, Generative AI, and enterprise automation. In this global role, you will design and deliver next-generation AI-powered solutions, intelligent workflows, and reusable accelerators that strengthen our ServiceNow portfolio and help shape the future of digital transformation.

You will work closely with architects, product leaders, engineering teams, and business stakeholders across regions to build scalable platform capabilities, develop differentiated intellectual property, and accelerate the adoption of AI-driven automation. This role is ideal for someone who combines deep ServiceNow expertise with a passion for emerging AI technologies and enterprise-scale innovation.

Key responsibilities

• Design, develop, and implement scalable solutions on the ServiceNow platform across enterprise modules and custom applications.
• Build intelligent workflows using ServiceNow AI capabilities including Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Virtual Agent, and Flow Designer.
• Develop AI-powered automation solutions and conversational experiences that improve operational efficiency and business outcomes.
• Configure workflows, business rules, client scripts, UI policies, script includes, service catalogs, and integrations.
• Develop and maintain scoped applications using ServiceNow Studio and platform best practices.
• Design and implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external enterprise platforms.
• Translate business and technical requirements into scalable, secure, and maintainable solutions.
• Contribute to the development of reusable frameworks, accelerators, and AI-enabled capabilities.
• Participate in architecture discussions, solution design workshops, and technical governance activities.
• Ensure adherence to development standards, security guidelines, and ServiceNow best practices.
• Support platform upgrades, release management activities, deployments, and production stabilization.
• Perform technical troubleshooting, root cause analysis, testing, and defect resolution.

What you need to succeed

• 7+ years of experience in ServiceNow development and platform engineering.
• Hands-on experience delivering ServiceNow solutions in enterprise or consulting environments.
• Strong expertise in JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Experience with multiple ServiceNow modules such as ITSM, HRSD, CSM, ITOM, Service Catalog, or Custom Applications.
• Experience implementing ServiceNow AI capabilities including Now Assist, GenAI Skills, AI Agents, Agentic Workflows, AI Search, or Predictive Intelligence.
• Knowledge of CMDB, CSDM, scoped applications, update sets, and CI/CD practices.
• Experience with enterprise integrations and workflow automation initiatives.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to collaborate effectively with technical and business stakeholders in a global environment.
• Very good English communication skills (minimum B2 level).

Nice to have

• Experience with Agent-to-Agent (A2A) and Model Context Protocol (MCP) integration approaches.
• Understanding of GenAI and Agentic AI architectures and enterprise use cases.
• Exposure to CRM workflows and customer operations processes.
• Knowledge of cloud platforms such as Microsoft Azure and AWS.
• Experience with low-code/no-code automation platforms.
• Experience working in Agile/Scrum delivery environments.
• Knowledge of DevOps and release management practices.
• ServiceNow AI-related project experience.

Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow CIS Certifications
• CMDB / CSDM Certifications
• ServiceNow AI or GenAI Micro-Certifications

Work model & Location

• Location: Poland
• Model: Hybrid

What we offer

• Hybrid work you can truly shape – friendly model designed for real work‑life balance (max. 2 office days per month, depending on location).
• Feel good at work – passion‑sharing meetups, team moments and initiatives that bring people together.
• Grow your skills – courses and certifications (Google Cloud, AWS, ITIL).
• Level up professionally – conferences, expert communities, knowledge hubs.
• Private medical care – because feeling safe matters.
• Benefits platform – discounts for shopping, cinema, sports and more.
• Stay active your way – co‑funding for Multisport + b‑active program.
• A little extra on special days – gift packages for Easter, Christmas and Children’s Day.
• We appreciate experience – additional days off and Atos Jubilee gifts.
• Give back together – charity and eco‑friendly initiatives.

The company follows an equal opportunity policy and does not permit any form of discrimination based on gender, disability, age, origin, sexual orientation, or any other protected characteristic. All employment decisions are made solely on the basis of competence and qualifications.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.