Customer Service Advisor with German

Publication Date:  Jul 10, 2024
Ref. No:  64073
Location: 

Bydgoszcz, PL, 85-240

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters

 

We are currently looking for Customer Service Advisor with German.

 

What will you do? 

  • Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
  • Delivering professional and prompt service to the clients

  • Keeping records of all customers enquiries in the reporting system

  • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem

  • Sending more complex enquiries to the relevant IT Support Team

 

Sounds exciting? Match your experience to needed skills.

 

Skills:

  • Very good (min. B2) spoken German and English
  • Good communication skills and the capacity to work as a true team player
  • Problem solving attitude and efficient task management skills
  • Basic experience in Windows OS and MS Office
  • Working experience is not necessary as on-the-job training will be provided 
  • Customer service experience will be an asset
  • Willingness to work 24/7
     

Nice to have:

  • Basic IT background and eagerness to learn and develop in variety of IT areas

 

What’s in it for you? 

  • Wellbeing programs & work-life balance - integration and passion sharing events 

  • Private medical and dental care 

  • Benefits platform – shopping, cinema, sport etc. 

  • Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program 

  • Courses and certifications e.g. Google Cloud, AWS, ITIL  

  • Conferences and Expert Communities 

  • Gift packages for special occasions: Easter, Christmas, Children’s Day 

  • Appreciation for seniority: additional days off, Atos Jubilee gifts 

  • Remote working or commuting allowance, relocation package 

  • Charity and eco initiatives 

 

Possible future roles:

  • Quality Analyst

  • Serivice Delivery Supporter

  • Team Manager 

 

What happens next? 

  • Quick conversation with HR (via MS Teams) 

  • Interview with a Manager/IT expert/project representative 

  • Feedback (1-5 business days after the interview) 

 

We Are Open to Hiring People with Disabilities
At our company, we believe that diversity and inclusivity are key to our success. Therefore, we are pleased to announce that we encourage hiring people with disabilities. We value the unique talents and perspectives that each person brings to our team. We provide support and workplace accommodations to ensure that everyone can fully realize their potential. Join us and let’s create an inspiring workplace together!

 

If you're ready to don the cape (figuratively or literally, if you prefer), and embark on this exciting adventure with us, sign in on  jobs.atos.net and contact our recruiter, Anna 

 

We take care of your personal data privacy. More information about processing your data within recruitment process you can find on our website:

https://atos.net/pl/polska/gdpr


 

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here