1st Line Support Analyst with Dutch

Would you like to be the part of the team that every day makes the world a happier place? Do you have courage to craft the future? Do you like solving problems and find challenges exciting?  

If so, we have something for you! 

Start your IT career with us — full training provided.
If you speak Dutch and want to begin your path in IT (even if this is your first job or you’re returning to Poland after living abroad), this role is designed for you. We’ll set you up for success with structured onboarding, mentoring, and a clear growth path.

Why you’ll like this role

• No experience needed — we hire for potential, mindset, and language skills.
• Full training & support — from day one.
• Use your Dutch daily in a professional, international environment.
• Supportive team & mentoring — practical guidance to help you ramp up quickly.
• Friendly hybrid model — work mainly from home, with occasional visits to your nearest Atos office (usually 2 days per month). Our offices are located in: Gdańsk, Bydgoszcz, Warsaw, Wrocław, Łódź, Kraków.
• Great for returnees — if you’ve come back to Poland, your international experience is a plus; we’ll help you settle into our processes and teams.

What you’ll do

• Handle incoming calls/emails and support end users with hardware, software, and basic network issues.
• Provide step-by-step solutions or use secure remote access to resolve problems.
• Log all cases in our service management system.
• Solve common issues independently and escalate complex cases to specialist teams.
• Deliver professional, timely service and keep users informed.

What you bring

• Dutch: B2+ (you’ll use it daily) and English: B1+ (tools & internal communication, clients).
• Curiosity for technology and willingness to learn new IT skills.
• Communication & teamwork mindset.
• Problem-solving attitude and good time management.
• Flexibility to work various shifts (24/7 model), hybrid.

Nice to have: basic knowledge of Windows OS, MS Office, any customer service experience.

Training & onboarding you’ll receive

• Service Desk foundations: ticketing, SLAs, prioritization, escalation.
• Technical basics: Windows, Office 365, user accounts, printers, VPN, Wi-Fi.
• Tools: ServiceNow/JIRA, remote desktop, documentation standards.
• Soft skills: communication with native speakers, working in a multicultural environment.

Rewards & benefits

• Wellbeing & work–life balance: integration and passion-sharing events.
• Healthcare: private medical care.
• Benefits platform: shopping, cinema, sports, etc.
• Sports: co-funding for Multisport & OK system, b-active program.
• Learning & development: courses, certifications, expert communities, conferences.
• Special occasions: gift packages (Easter, Christmas, Children’s Day).
• Seniority appreciation: extra days off, jubilee gifts.
• Community: charity & eco initiatives.
• Performance bonus: additional monthly bonus based on results.

Who we especially welcome

• Graduates and students starting their first full-time role.
• Career changers moving into IT from other fields (customer service, hospitality, retail).
• Returnees to Poland — you bring valuable international perspective.
• People new to corporate work — we’ll onboard you step by step.

Work model

• Location: hybrid from Gdańsk, Bydgoszcz, Warsaw, Wrocław, Łódź, Kraków.
• Office presence: usually 2 days per month, flexible based on distance and team needs.
• Shifts: 24/7 rotation; schedules shared in advance.

Recruitment process

• Apply with your CV in English.
• One interview:
  • Language check (Dutch & English).
  • HR interview — motivation, fit, and expectations
  • Basics assessment — practical scenarios (we don’t expect advanced knowledge).
• Offer & onboarding.

Ready to start?
Send your CV in English — we’re excited to meet you!

We Are Open to Hiring People with Disabilities
At our company, we believe that diversity and inclusivity are key to our success. Therefore, we are pleased to announce that we encourage hiring people with disabilities. We value the unique talents and perspectives that each person brings to our team. We provide support and workplace accommodations to ensure that everyone can fully realize their potential. Join us and let’s create an inspiring workplace together!