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(Critical) Incident Manager

Publish Date: Jun 8, 2021

Location: Bydgoszcz, Bydgoszcz, Poland

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

The Critical Incident Management team is our company’s “fire crew” which supports over 200 customers around the globe, including the most critical contracts and services. We are here to drive the resolution of P1 and Major Incidents in a timely manner and we are really good at it.

 

In order to join our prestigious group of Critical Incident Managers you should:

 

  • Be a leader and true great teammate, we are on this crew together.
  • Demonstrate the ability to lead virtual teams and chair troubleshooting calls with confidence and authority.
  • Effectively handle interactions with stakeholders at all levels, from Service Desk agents to Senior Management executives.
  • Have excellent written and verbal communications skills in English.
  • Remain calmed and focused under stressful situations, being able to multi-task and delegate whenever required.
  • Strive for excellence and continuous improvement.

 

For this role it is highly desired to have:

 

  • Experience in ITIL processes, experience related to the incident management will be an advantage
  • Understanding of incident management and/or problem solving techniques.
  • General knowledge of IT infrastructure and technologies.
  • Leaderships skills, stress resilience and ability to learn quickly

 

We offer:

 

  • 100% remote job
  • Working in a dynamic and prestige Team
  • A role with role of visibility in management level, very helpful for learning and supporting your whole career
  • Flexibility in the schedule
  • Attractive benefit package
  • Exciting trainings and professional development programs

 

 

As any “fire crew” we should be available 24x7 for which we organize the working schedule in shifts and on-calls. We are a flexible team that has the possibility to work remotely and we support each other exchanging shifts/on-call duties in order to match it with our work-life balance needs.

Join us! You will learn fast and work with a top performing crew in one of the most critical teams in the whole organization.

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.