Business Relationship Manager
US
The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
We're looking for a Business Relationship Manager with experience in customer relationship, project oversight, ensuring high customer satisfaction; escalation management for all services provided under the VITA contract; leading regular reviews with the customer, ensuring all delivery commitments and deliverables are provided to customer as per the contract; interface between customer and delivery technical teams; and ensuring project delivery as per the agreement. The Customer Service Manager is the “Voice of the Customer” and as such plays a critical role in the organization which requires high collaboration & communication with internal teams. This position involves demonstrating interaction with customers and executives, negotiation, planning, project management, resource coordination, communication and collaboration in leading customer engagements, data center setup, business analytics and /or cloud.
*This position requieres availability to travel to client's location (Richmond, Virginia) at least once a week.
What will you be doing:
• Plans resources and assesses tools for short/long term strategies
• Management, Leadership, and Professional Development
• Manage and resolve critical situations through effective communication with customers and internal project teams.
• Process and Methodology Ownership and Improvement
• Develop standards and best practices to improve efficiency and over-all quality of work delivered by the team
• Communication and Collaboration
• Work directly with service and technical delivery managers to ensure quality of service and over-all delivery of projects.
• Collaborate with the management team to develop and execute plans for continued growth and development of the Services organization
• Contribute to positive customer satisfaction and establish customer executive relationships
• Have experience to expand base scope of work and skills through staff augmentation and projects
• Work closely with the service delivery team for solutioning and internal approvals
• Have demonstrated communication skills to interact at all levels in the Customer and internal organization
Minimum Requirements:
• 5 years of experience
• Outstanding verbal, written and interpersonal communication skills
• Escalation management skills
• Ability to lead matrixed teams to meet critical customer project deadlines.
• Demonstrated leadership qualities and self-sufficiency.
• Demonstrated ability to exercise sound business judgment to determine logical solutions to customer technical issues.
• Must have a passion for customer satisfaction and have the ability to manage the customer’s needs and expectations.
• Must have excellent organizational, time management and customer relation/communication skills.
• Must be analytical and self-motivated, demonstrate leadership qualities and self-sufficiency, team oriented, enthusiastic and understand stress management. Desired Skills:
• Project management skills
• Ability to carry out Root Cause Analysis to identify issues and resolve with minimum of delay and impact
• Should have excellent organizational, time management and customer relation/communication skills.
• Ability to identify trends of issues and propose innovative solutions.
Rewards and benefits:
- Wellbeing programs & work-life balance - integration and passion sharing events.
- Opportunities for professional growth and career advancement.
- Remote and hybrid working possibilities.
- Benefits platform –culture, shopping, sport, etc.
- Continuous learning programs and online courses.
- Possibility to participate to charity and eco initiatives.
Career Path
At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space.
Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
At Atos, the future is our choice.
If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.