Share this Job

Permanent Claims Assessor - 17240

Publish Date:  Apr 24, 2021

UK Wide, UK Wide, GB

Company:  Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.


We are looking for driven people at all career stages to join our Claims Senior Assessor! Our team is responsible for ensuring the accurate assessment and processing of life and disability claims including group income protection claims, as well as ensuring fair treatment of policyholders and financial advisors in a timely and efficient manner that is in line with agreed claims philosophy, practices and standards.


Your day-to-day responsibilities include:

  • Processing claims within the required service standards and in accordance with departmental objectives and ensuring relevant TCF principles are applied at all times
  • Producing accurate assessment of all claims using; title, medical, financial, occupational and pursuits evidence in line with claims philosophy and practices & handling and supporting complex customer and IFA enquiries.
  • Acting as a source of technical guidance to others in order to resolve technical queries using appropriate processes, tools, systems and philosophy and supporting the development and delivery of claims or technical projects in an efficient and timely manner
  • Understanding of complaint handling process, endeavour to resolve any complaints on line
  • Willingly share knowledge with colleagues and adjust approach to work effectively with others and supporting and deliver training to others
  • Contributing to the effective management of claims costs including medical fees and seek and communicate opportunities to reduce costs
  • Operating in such a way as to minimise and alleviate reputational and financial risk to both Atos and the client
  • Managing and supporting internal or external partners to continuously enhance service delivery.
  • Operating within defined authority levels – minimum admission limits of £100k Life protection, £75k Critical illness, £350 per week Income protection and Waiver of premium and £50k total and Permanent Disability Benefit
  • Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g. Financial Conduct Authority (FCA)
  • Escalating issues that are outside of personal authorisation limits as appropriate


Additionally, you will:

  • Seek to identify and propose business and procedural improvements, both within own department, and based on root cause analysis in the operational departments.
  • Support business change activities and provide input as an SME where required
  • Behave internally, in the communities in which we operate and when externally representing the company, in accordance with the Governing Principles and Atos Management System.
  • Effectively manage internal and external partners and regulatory bodies. Develop proactive relationships with all internal/external stakeholders


To be successful you need to have experience in:

  • Risk management
  • Change Management
  • Decision Making
  • Teamwork
  • Communication skills
  • Effective time management and work planning
  • Compliance Management including regulatory authorities
  • Knowledge of business continuity
  • Customer Relationship Management
  • Dealing with customers in financial topics
  • Recent experience of claims and knowledge of the external Market
  • FCA Dispute Resolution and knowledge of TCF principles
  • Knowledge of Pension products or similar
  • Developed competence in MS Office Suite


Your Application

If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.

Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

We are committed to making reasonable adjustments to the applications process for people with disabilities!


Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.