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CX Functional Consultant

Publish Date:  May 14, 2022
Location: 

UK Wide, UK Wide, GB-United Kingdom

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

At Atos, our ambition is to be a diverse and inclusive company where people are truly free to be themselves. They can thrive, achieve their personal goals and innovate without limitations. We welcome everyone to apply.

 

Family friendly, flexible working arrangements will be considered across all roles.

 

The opportunity!

We are looking for CX Functional Consultant to join our team and help us deliver digital transformation!

If you are a motivated forward-thinking person, who loves working in a fast-paced environment on a wide range of projects, then, read below.

 

Skills and experience we're looking for:

  • 4 to 8 years’ experience in Platforms e.g. Salesforce.
  • In-depth knowledge of Platforms, e.g. Salesforce ecosystem including relevant solution components like Sales cloud, Service cloud, & AppExchange apps.
  • Experience in conceptualizing complex solutions using platforms and providing solutions to clients.
  • Customer facing skills to drive large multi-country complex engagements on CRM platforms.
  • Experienced in end-to-end implementation of CRM capabilities including Sales and Service clouds.
  • Hands-on experience in business analysis, solution mapping/design, configuration implementation, validation and deployment as part of Platform engagement e.g. Salesforce.
  • Undertake ownership of necessary documentation such as process flows, data mapping, configuration worksheets etc.
  • Conforming to Software Development Life Cycle processes and configuration best practices during implementation.
  • Collaborate with the different product vendors/app groups while designing the interfaces with 3rd party services, backend systems and various monitoring/analytical tools.
  • Perform quality assurance on deliverables and work products.
  • Audit, uncover and resolve data integrity issues.
  • Contribution in platform based presales activities.
  • Contribute towards the development and growth of the practice.
  • Comprehend the Business/IT drivers and work with the Stakeholders to arrive at platform rollout strategy, be it migration, transformation or consolidation.
  • Excellent written and oral communication.

 

More reasons to join us:

  • Attractive salary.
  • 25 days of Annual leave + an option to purchase more through our Flexible Benefits.
  • Flex benefits system – exciting opportunity to choose your own benefits.
  • Retail discounts.
  • Pension - matching contribution up to 10%.
  • Private Medical Scheme.
  • Life Assurance.
  • Enrolment in our Share scheme - subject to scheme eligibility criteria.
  • Unlimited opportunities to learn in our Training platforms.

 

Individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.