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Next think analyst - Internship

Publish Date:  Sep 5, 2021

Birmingham, West Midlands, GB-United Kingdom

Company:  Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.


These internships are part of the Kickstart scheme, and therefore are only available to individuals who have been referred through the DWP and are eligible for the scheme. Please do not apply if you have not been directed here by a careers advisor at the DWP.


Key responsibilities for the role of the Genius Within Internship include:

  • Produce regular and bespoke reports
  • Reports contain data from Excel and other sources alongside commentary and are usually presented in PowerPoint
  • Undertake root cause analysis of Service Desk Incidents and Nexthink outputs
  • You will receive training on root cause analysis and Nexthink
  • Nexthink monitors users’ digital experience and provides data for analysis
  • Identify indicators to enable proactive fix of issues; fix it before the user knows
  • Attend customer meetings to present information
  • You will be supported by experienced colleagues
  • Liaise with internal support teams to implement solutions to root causes
  • Contribute to Continual Service Improvement discussions
  • Customers expect service to evolve and improve; your ideas will help


We are looking for:

  • Previous knowledge of Microsoft Applications: Excel, Word, PowerPoint
  • Someone that wants to improve customer experience by challenging existing services
  • Someone with an open mind
  • Someone that enjoys problem solving
  • E.g.: Understanding why a system is not working
  • Someone that enjoys analysis and trend spotting
  • Someone that likes to learn and apply new knowledge
  • Someone that is happy to express their opinion in a safe environment
  • Someone that wants to work with a diverse group of free thinkers that are comfortable expressing their thoughts, feelings and opinions and who welcome the ideas of colleagues


Applicants should:

  • Be willing to learn
  • Working hours 25
  • 9am-3pm [Includes 1 hour unpaid lunch break]


Here at Atos, we want all of our people to feel valued, appreciated, and free to be themselves at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have built a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong!

Interested in applying? Atos offers flexible working, a competitive salary, employee benefits including pension, life insurance, private healthcare and more, so click apply today!