Lead Network Engineer

Who we are.

We are an organization that manages the MF systems of major companies in the UK, maintaining a high level of customer satisfaction. The operations team consists of both onshore and offshore members, working in an integrated and agile manner on a day-to-day basis. We are looking for an architect who will play an important role as part of this successful team and take an active role in leading the organization.

The role is hybrid and is based in Birmingham

The successful candidate will be a key member of a Managed Service Team providing 2rd level Network Operation support for various clients contracted to Atos. This is a very busy, fast paced environment with the team ensuring that the service provided to clients meeting the established Service Level Agreements and quality standards.

The core activities include:

•   Incident Management
  • Resolution of escalated incidents in line with customer SLA targets and technical best practice
  • Leading technical investigations during major incidents
  • Adherence to customer/tower incident management process
  • Timely updates/closure of incident tickets appropriate to the severity of the incident
• Problem Management
  • Leading the resolution of problems in line with customer SLA targets and technical best practice
  • Adherence to customer/group problem management process
  • Ensure root cause of incidents are established and participate fully in resolving problems
• Change Management
  • Completion of changes in line with customer SLA targets
  • Adherence to customer/group change management process
  • Ensure changes are built/implemented in line with group standards and best practice  
• Documentation
  • Write customer/team documents and update/maintain according to customer/group process and quality standards
• Continuous Improvement
  • Participation in customer and team service improvements
• On call; Expected to participate as escalation in the out of hours cover of customer services

Required skills to perform the role: 

Mandatory Vetting Required

• Able to able to obtain or have Security Check (SC) vetting clearance.
• Able to obtain Office for Nuclear Regulation (ONR) vetting clearance

Technical Skills/Experience

• Minimum Cisco certified to CCNP or Juniper equivalent (JNCIS).
• Technical competence and experience with network technologies including:
  • General switching technologies (STP, VLAN, VPLS and fabric path)
  • General routing technologies (DMVPN, BGP, ISIS, EIGRP, OPSF)
  • Cisco routing and switching (Nexus, 6500, VSS and ACE)
  • Cisco security devices (FWSM and ASA, FTD)
  • Juniper routing and switches and firewalls (MX,EX,QFX)
  • Juniper security (SRX and SA’s)
  • Checkpoint firewalls
  • F5 Load Balancers

Operations

• Participate on a 24/7 on-call pattern
• Implementation and repair of Network infrastructure to agreed standards.
• Ability to work with other lines of service and 3rd Parties when required.
• Experience of using service desk ticketing software.
• Experience of internal/external service levels and maintenance agreements with suppliers.
• ITIL certified (foundation) or a strong working knowledge of ITIL Incident, problem and change management disciplines highly desirable.
• Experience dealing directly with clients

Personal Skills

• Highly organized, with the ability to plan ahead for short- to medium-term objectives
• Train and mentor junior members of the team
• Team player and able to work on own initiative
• Create and maintain documentation and standards

Other desirable skills that would be beneficial are: 

• Riverbed
• Cisco Meraki
• Cisco AnyConnect
• Cisco ISE
• PULSE secure ( PSA ) for remote access
• Fortigate Firewalls
• Palo Alto Firewalls

Here at Atos, diversity and inclusion are embedded in our DNA. Our Mission Statement is to support goals of Atos by providing services that promote a work environment that is characterised by fair treatment of staff, open and positive communication, personal accountability, trust and mutual respect, and you can Read more about our commitment to a fair work environment for all.

Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge, experience and relevant business requirements.

As a Disability Confident employer, our aim is to ensure that disabled applicants who meet the minimum criteria for this position will be offered an interview, and we are committed to making reasonable adjustments to the application and assessment process. If you would like to discuss this, please contact us via UK-Recruitment-Support@atos.net.

Choose your future. Choose Atos.