SENIOR CONSULTANT

Proactive Hardware & Software troubleshooting on End User Devices

• Analysis of trends and recording current health status of end user devices
• Identification where and when the issue occurred and how many users are impacted
• Analysis of the events in timeline to identify root causes of issues very quickly
• Cooperation with various technical teams on root cause analyses and remediation plans
• Resolution of issues discovered.
• Documentation of findings and recommendations

Reporting

• Supporting & troubleshooting the Nexthink solution components. Focus on administration, operations and maintenance of Nexthink hardware and software
• Providing input for collector packaging and assisting in deployment scenarios
• Perform ongoing maintenance, check the platform availability
• Maintaining customer specific EUCA documentation updated
• Creation and maintenance of Investigations, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink tool
• Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts

Required skills:

• Very good knowledge of MS Windows OS administration
• Strong analytical skills, hands-on experience with an analytical toolset preferably Nexthink
• Experience with analyzing system logs, events and monitoring alerts
• Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents.
• Knowledge of PKI and PowerShell scripting will be a plus
• Experience with troubleshooting, diagnosing and fixing OS and AD related issues
• Experience with administration & troubleshooting of Microsoft Suite, Intune
• Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)
• Knowledge of ITIL Processes
• Very good verbal and written English, capability to understand and write technical documentation.
• Proactive attitude, ability to work independently as well as in the team."