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Application Support Specialist

Publication Date:  Mar 31, 2023
Ref. No:  460093

London, GB, SW1A 2NS

The future is our choice


At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.


The opportunity

The role will be expected to travel to customer and Atos sites UK wide; working from client/office/home locations as appropriate. Flexible working arrangements will be available.



Roles and Responsibilities


  • Providing application support services (2LS and 3LS) for existing applications and solutions; including troubleshooting, monitoring and incident and problem resolution (root cause analysis)
  • Liaising with the Client, their Partners and third-party suppliers who provide support and development services for the applications within our portfolio.
  • Call Management: experience of using a helpdesk tool e.g. ServiceNow or Remedy.
  • Developing and implementing fixes and enhancements to commercially available and bespoke applications, using various tools.
  • Assisting in the upgrade of existing applications to new versions, which may require working closely with third-party organisations as well as internal project teams. This may also cover areas such as testing and implementation.
  • Documenting and onboarding/decommissioning of existing and new applications.
  • Supporting the implementation and ongoing improvements of automation tooling for development, test, release on traditional and cloud infrastructure
  • Working to defined contractual service levels
  • Undertaking knowledge transfer to enable the take on of new services for client
  • Provision of 24x7 on call service for Priority 1 incidents.



Required Skills and Experience


  • You will be required to undertake and successfully gain SC level security clearance.
  • Willing to work out of hours and as part of on-call rota participation.
  • 3+ years work experience of business application support within an Application Support environment
  • Demonstrable ability to generate bug fixes and undertake changes and enhancements
  • Demonstrable experience of use of a Helpdesk tool
  • Proven development experience 
  • Experience and understanding of Agile, ideally with knowledge of:
  • Jira
  • Kanban
  • Personal attributes should include:
  • Strong verbal and written skills
  • Strong interpersonal skills
  • Flexible ‘can do’ attitude
  • Willingness to learn development/DevOps skills
  • Tact and diplomacy
  • Demonstrable networking and communication skills



Nice to have


  • ITIL qualification (ITIL 4 certification preferred)
  • Work experience of development within an Application Support environment
  • Experience of working with Cloud technologies, specifically MS Azure
  • Experience with large Application Services customers
  • Experience of one or more development languages
  • Demonstrable ability to undertake changes and enhancements
  • Experience of contributing to the development, test, release, update, and support processes for DevOps operation
  • Automation and associated tooling
  • Experience in using SQL or NOSQL databases
  • Experience in Deployment of Docker containers (micro services) with Helm and Kubernetes (or Red Hat OpenShift)



Our Offering


  • 25 days of Annual leave + an option to purchase more through our Flexible Benefits.
  • Flex benefits system – exciting opportunity to choose your own benefits.
  • Retail discounts.
  • Pension - matching contribution up to 10%.
  • Private Medical Scheme.
  • Life Assurance.
  • Enrolment in our Share scheme - subject to scheme eligibility criteria.
  • Unlimited opportunities to learn in our Training platforms.

If you want to find out more or have questions, contact our recruiters Meyeppan M | LinkedIn and Alexandra (Sasha) Ivanova | LinkedIn

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.