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Changeman Analyst

Publish Date:  Sep 6, 2022
Location: 

Apodaca, Mexico Wide, MX-Mexico

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

Job Responsibilities

The Changeman Promotion Support role for Office Depot and Franklin Templeton has overall responsibility for assisting client with requests to move code from test, dev or QA to Prod environment and for software administration for Changeman software on the mainframe. Should have experience with latest Changeman versions

Technical Requirements:

  • 3-5 years of experience with Changeman code promotion and software administration.
  • Must have experience in problem resolution; including on-call as required, experience with supporting code promotion activity using Changeman.
  • Activities Support client Changeman requests to schedule the migration to move code from Test or Development environments on the mainframe into Production.
  • Promote Changeman packages or releases to unit and development levels, then provide the final approval for installation to production Support Disaster Recovery test for Clients.
  • Configure and test Changeman code promotion software during new installations or upgrades.
  • Monitor ticket queue and take appropriate action via ATOS and client's ITSM tool for all request, incident and problem tickets.
  • Respond to and comply with escalation policies for high severity incidents Drive problems to resolution to achieve the (SLA) service level agreements.
  • Assist team members with the (RCA) root cause analysis of problems.
  • Support new business transitions. Requires participation in 24 x 7 on call rotation during after-hours and weekends Participate in testing of all patching and upgrades to Changeman software Additional must have skills Work during US Business Hours is required.
  • Strong problem-solving ability and skills in developing solutions to customer problems.
  • Excellent interpersonal, communication, written and organizational skills.
  • Ability to work under tight timelines and multi-task.
  • Exposure to project management principles and techniques.
  • High level of customer service focus. Strong English-speaking communication skills.
  • Ability to work under tight time-lines and multi-task. High level of customer service focus Demonstrate leadership characteristics
  • Ability to work in a team environment or ability to self-direct where necessary
  • Willingness to assist fellow team members
  • Must be able to work in high-pressure environment, sometimes independently and sometimes as part of a team Flexibility and ability to deal with change, flexibility in work schedule according to project and business needs
  • Desirable Skills Good JCL skills Experience using ServiceNow CA ESP Scheduling knowledge CA ESP DE Scheduling knowledge

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.