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Project and Service Delivery Manager (BPO)

Publish Date: Jan 15, 2022

Location: Istanbul, Istanbul, TR-Turkey

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.




Project and Service Delivery Manager


Atos CS has been providing Business Process Outsourcing services, including call center and document processing, since 1997. Call center services are provided not only in Turkey, but also in global projects with languages varying from Western European languages to Arabic and Russian. Currently operating in three locations -İstanbul, Ordu and Düzce- with 1,300 employees, Atos CS has reached remarkably high levels in contract renewals thanks to its successful results in customer evaluations.


We are looking for a “Project & Service Delivery Manager” for our Client Management team based in İstanbul.


Job Description 


  • Providing communication with business units within the organization on issues such as technical infrastructure, legal and financial processes, human resources during the activation phase of the projects
  • Realization of contract management
  • Analyzing customer demands and complaints, providing optimum solution by directing the relevant units in the organization
  • Ensuring calibration between operations management and customer
  • Monitoring the financial status and profitability of the projects for which it is responsible,
  • Following all kinds of financial issues that may affect the project costs and preparing the financial "forecast"
  • Ensuring the coordination of audit processes, following the actions taken regarding the audit outputs
  • Managing customer relations in a way that will create potential opportunities and increase service capacity, achieving the targeted growth volume


General Skills And Attributes


  • Bachelor’s degree or Master Degree, ideally in Project Management compatible discipline.
  • Proven 5+ years of work experience as a Project Manager or Service Delivery Manager
  • Possess PMP certification
  • Excellent written and verbal communication
  • Strong analytical, planning and organizational skills
  • Strong problem solving
  • Proficiency in MS Office Applications
  • Fluent in English and German




Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.