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Client Relationship Lead

Publish Date:  Sep 25, 2021
Location: 

Amsterdam, Amsterdam, NL-Netherlands

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

We are currently looking for a passionate and experienced Dutch-speaking Customer Relationship Lead to join our team. This Lead plays an integral leadership role as part of the Client Relationship Team to create and develop a centre of perfection around client relationship expertise. This supports consistency in approach and demonstrates capability through collaboration, knowledge and standard methodology sharing across all key Public Sector Accounts. In addition, it supports, reinforces and creates room to collaborate across the wider Atos, working and integrating with other teams to join up, collaborate, innovate and learn fast.

 

The Customer Relationship Lead has a depth of domain expertise on the core disciplines of partnership and collaboration; relationship building; handling and influencing perception, and Account engagement. He or she leads, advises and mentors on solutions and techniques to improve client advocacy and deliver high-value outcomes. The role is encouraged to build, influence and maintain positive relationships with key internal and external/client partners.

 

 

 

Responsibilities:

  • Lead and coach others on partner management methodology.
  • Understand Account growth targets and client landscape; works closely with the Account Director, map partners.
  • Develop an engagement plan, supervise and report relationship outcomes; assess relationship risks, handle conflict and facilitate recovery.
  • Lead and mentor others on communications planning and methodology; identify B2B channels; shape Account identity, influence perception, position and promote capability and value through core messaging, ensuring consistency and alignment across client partners.
  • Advise on support to promote service improvement/transformation initiatives to help with understanding and awareness to build confidence with end-users.
  • Run, co-ordinate & supervise CSAT surveys, listening posts and results; guide and support client partner readiness and engagement; report into CBRs and ABP; identify and engage with client-side listening posts.
  • Facilitate the delivery of improvement initiatives as part of overall account strategy; solve where there are challenges and manage resistance.

 

In order to be successful, you will need to have:

 

  • Shown background in customer communications / PR environment / internal communications; business change/readiness/culture change, designing and delivering plans, key messaging and outputs.
  • Previous experience in building and leading a team, as well as working exposure to recruitment and resource planning.
  • Consistent track record of success in facilitation and engagement workshops.
  • Outstanding leadership skills – able to identify service partnering opportunities, identify, establish and build relationships, engage quickly and foster effective networks internally and externally, assess and handle risk, educate, mentor and coach others.
  • Excellent presentation skills and understanding of the sales cycle to influence and make representation at the highest levels both externally and internally.
  • Fuent on Dutch and English, French is a pluse 

 

 

Benefits we offer:

Besides exciting and welcoming working environment with global and local people, we offer you

  • A competitive salary and mobility budget or lease car
  • Exciting career opportunities both locally and internationally
  • We value you and provide you with applicable remote working possibility
  • A personal development plan that is built together with your manager
  • A comprehensive and personal benefits package, which includes 29 Holidays, holiday allowance (8%) and an incentive payment
  • Working for large clients
  • Internal and external (technology) courses

 

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.