Technical Lead Expert - Service Now

Publication Date:  Jul 10, 2024
Ref. No:  517757

Amstelveen, NL, 1185 MC

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.


What impact you can make:

The primary role of the Technical Expert ITOM is twofold: 1. work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems and then lead the technical delivery of the chosen design 2. work closely with global head of offerings and other practices to maximize X-practices opportunities in the ServiceNow ITOM arena


Role and Responsibilities:

• Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.

• Customer engagement to address the technical solution, including challenging and validating customer requirements.

• Providing creative solutions to resolve business problems, technology issues, process and people challenges.

• Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries.

• Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation.

• Support the development and growth of the services delivered by ServiceNow practice.

• Excellent verbal and written communication skills required.

• Mentoring and coaching others, as well as sharing best practices and knowledge.

• Drive new solutions / integrations based on ServiceNow ITOM module.

• Liaise with ITOM related peers in other practices

• Conduct and lead information sessions for both customer as colleagues in ServiceNow practice and x-practices


Required Skills and Experience:

• 6+ years of software implementation experience in either a development or consulting role.

• Proven leadership skills in managing small teams and projects.

• Ability to produce documentation at various levels including technical and customer facing.

• Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.

• In depth expertise and experience with ServiceNow ITOM toolset are essential.

• ServiceNow experience in the areas of ITSM, ITBM, CSM, IRM or HR products are highly desirable.

• ServiceNow Certifications in all areas are highly desirable.

• Experience in multiple application architectures and supporting technologies.

• Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.

• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.

• Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.

• Must be prepared to travel although remote working is getting more common.


• Must have legal authorisation to work in the The Netherlands.

• Level B2 Dutch speaking/writing


Our Offering

Next to a welcoming and global work environment, we offer:

  • A market-competitive salary with a mobility budget or a lease car
  • Challenging career opportunities at both national and international levels
  • Possibility to work partially remotely.
  • This client, like many of our clients, works in a hybrid mode, so working from home and 2 to 3 days a week at the client's office (The Hague) or at the office (Amstelveen)
  • A personal development plan that you create together with your direct manager.
  • Good secondary employment conditions, including 29 vacation days, vacation pay, and a 13th month salary.
  • Working with large, established clients
  • Internal and external (technology) courses and certification





If you have any questions, please contact our recruiter Alfred Asante






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