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Publication Date:  Dec 31, 2022
Ref. No:  449114


Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help craft the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

About the role:

Build relationships with Customers on every call adapting your approach to meet the Customers’ needs

Use active listening to identify any Customer knowledge gaps

Convey information in an effective way that increases the Customers understanding

Use a variety of systems to take care of the Customers Pensions and Investment queries

Complete call logging and some administrative tasks during the call ensuring they are completed within timescale and enforce to our processes and relevant external regulations

Perform in line with expectations and your own personal targets to ensure your Team and Department performance is met

  • Skills
  • Excellent verbal and written communication skills
  • Have a natural ability and genuine desire to help our customers
  • Have an awareness of Risk and the impact of this on the Business and our Customers
  • Have a logical approach to problem solving
  • Be Customer focused in everything you do
  • Be organized and calm under pressure
  • Have strong digital literacy to enable use of a variety of systems


Crucial / Minimum Criteria

  • Experience in a Customer facing role

Desirable Criteria

  • Financial Services experience


Other Benefits:

In addition to joining a global leader, you can also expect a fantastic range of benefits! These include: an exciting salary, 25 days’ annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.

What’s more, we really value your progress and it’s a top priority to engage, inspire and develop you to help you maximize your potential. In fact, we have comprehensive training and development programmes in place demonstrating our dedication to developing your career.

Does it sound like your dream job? Click 'Apply now'.

At Atos, our ambition is to be a diverse and inclusive company where people are truly free to be themselves. They can thrive, achieve their personal goals and innovate without limitations. We welcome everyone to apply.

We are committed to making reasonable adjustments to the application process for people with disabilities. Please contact us to request accommodation!

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be themselves at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have crafted a variety of programs to embed our Atos culture of inclusivity and work hard to ensure that all our employees have an equal opportunity to contribute and feel that they are exactly where they belong.