Certificate Renewals Team Lead

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

Shift Schedule: Nightshift

Work Setup: Onsite

About the Role:

• Handles and process Client insurance renewals, updating of policies, terms and limits as per CSR's instruction/request through standard operating procedure.

Job Description:

• Monitors daily operation in terms of volume management, hourly updates, individual performance on quality and productivity
• Provides 1 to 1 coaching through monthly scores as per metrics that are set on a monthly basis
• Provides assistance on selection of employees to be hired in the final stages of the hiring process
• Provides assistance on the development of future talents that has potential of getting promoted to the next level
• Timely responds to all types of escalations and provide immediate resolution and action plan if necessary
• Provides reports on teams deliverables on a daily or weekly basis that will be sent to the management team
• Identification and analyzation of possible concerns from an individual scale or team level concerns and provide resolution and preventive plans
• Client Management
• Create projects for the team for better performance individually and as a whole
• Projection of staffing needs versus volume thru reports creation and analyzation
• Creates performance appraisal for all team members on a yearly basis
• Identifies functional/behavioral training & developmental needs of employees to support team goals and objectives
• Monitors adherence to ethics and Code of Conduct and implements disciplinary action in compliance with the requirement for due process and communicate policies, programs, and decisions that affect employees
• Plans, organizes and coordinates team activities to enhance team camaraderie and employee engagement
• Understand and seeks critical information and data needed by the team and keeps management informed and updated on matters affecting their team morale and performance
• Collaborates and networks with other leads to complete assigned projects and programs

Attributes Required:

• Leadership skills, People management skills, ability to lead and motivate a team.
• Proactive Team Player
• Good written / spoken communication skills.
• High stress tolerance, Emotional stability.
• Eye for detail.
• Must be organized.
• Good with time management
• Open to working in shifts.
• Process Orientation.
• Service excellence oriented.

Skills Required:

• Knowledgeable and has vast experience with leading a team
• Knowledgeable in tracking and documenting client’s information with the required reports
• Keen to details on evaluating and analyzing request/transactions/source documents for processing and to comply with the standards operating procedures
• Good MS Office Knowledge.
• Must have excellent communication skills
• Experience in Process Improvement, Cost Savings, and Gap Analysis
• Team Player with proven ability to lead and drive initiatives through teams more than 30 people for at least two years (except quality)

Experience Required:

• 5 years of relevant experience.
• Minimum of 3 years’ experience in a supervisory role having a span control of 10-15 people.

Qualifications:

• Should have experience in Back Office LOB; insurance industry
• Must be willing to work in any shift, holidays, overtimes, weekends
• Willing to work onsite

Let’s grow together.