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Technical Engineer _GCM5

102266, Various Locations, India;
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  • string "India" = string "Various Locations"

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Job Title:

Infrastructure Management Analyst

Job Category:

Storage Administration





Travel Required:


GCM reference code

TEC - Technical Expertise

GCM skill levels

GCM 05

Salary p.a.

Should be in mid of GCM Level

Job Description

Responsibilities / Technical skills:

Provide SAN service operation support for client on day to day basis. Maintain client's SAN with 100% compliance with customer SLA’s. Participate in daily operation, escalation calls for any issues with client environment. Participate in internal & external service review calls. Assist in setting standards for system design, use and services. Handle implementation/configuration/management of storage environment. Participate in Disaster recovery & drills on the storage platform. Should be able to handle data migration requests. Generate weekly/monthly reports – Capacity report, Management KPI reports, and Utilizations reports. Should be willing to work in rotating shifts (24*7) & on call responsibilities.

A solid understanding of SAN administration; for example, design and configuration of new SAN environments, installation and configuration of disk management applications, installation and configuration of HBA drivers and any related third-party software. Ability to evaluate and recommend new technologies.

Technical skills:

  • Storage administration experience in one or more SAN enterprise/midrange technologies.
  • Work experience with EMC products
    • VMAX/DMX/Xtreme IO
    • VPLEX, VNX/Clarion
    • Islion, Centera, Celerra
    • Replication BCV/Clone, SRDF/Recovery Point Appliance , Thin Provisioning, Performance Manager, Unisphere
  • Experience in FC & ISCSI environment.
  • Experience in creation of LUNs & mapping to host, LUN/Server decommission,Meta Device creation/addition & removal, Virtual provisioning & Tiering, local & remote replication for Backup/DR
  • Experience NAS – CIFS & NFS protocols, creation of CIFS/NFS file system and exporting to host, troubleshoot CIFS & NFS permission issues.
  • Managing the reports using Unisphere.
  • Experience in Fabric - Enterprise and Departmental Switches on Brocade/Cisco. Should able to do perform health checks, zoning, troubleshooting fabric related issues, handle upgrades.
  • A solid understanding of an operating system (Linux/Unix/Windows/ESX).

Communication skills:

  • Excellent listening, oral, and written communication skills.
  • Fluent in English
  • Capable of writing proposals or papers, making presentations to customer professional peers, and working closely with team.

Working Experience:

  • Minimum eight years of relevant hands on experience on above mentioned SAN storage technology and interested to work on operations job.
  • Knowledge of ITIL / ISO Process is preferred.
  • Knowledge of Service Management tools – Remedy/Service Now is added advantages

Soft skills:

  • Analytical Thinking

Acquiring and understanding of problem or situation by breaking it down, systematically into its components or parts and identifying the relationships between these parts.

Ability to solve problems quickly and permanently using step by step standard methods.

  • Conceptual Thinking

Acquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences.

Ability to understand a situation or problem by identifying patterns or connections, and address the issues.

  • Planning and Organization

Excellent Planning and execution skills. Sound time management skills.

Identity task to be accomplished, Prioritize tasks, participate in technical discussion, makes good follow-up and provide constructive feedback.

  • Attention to Detail

Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked.

Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.

Pay attention to assigned and provide accuracy on the tasks/activity.

  • Flexibility

Should be flexible to attend customer and organizational needs.

Ability to work under pressure and remain decisive.

Should have high level of flexibility and Adaptability to situations.

Approved By:


Last Updated By:


Please note that the GCM reference is provided for information purposes only. The above job description is leading for the stated job title within Global Solutions and effectively replaces, refines, or adds tasks to the original tasks/requirements mentioned in the job description referenced in GCM.

Compensation and Benefits
A great incentive to join the Atos team is the market competitive range of benefits that the Company provides. These include a competitive salary, as well as a number of core benefits, such as; 25 days annual leave plus bank holidays; private medical insurance, which all new starters will be automatically opted into; an attractive stakeholder pension scheme, with employer contributions of up to 10% basic salary; Life Assurance; Income Protection; Personal Accident Insurance; and Season Ticket Loan. In addition to this Atos operates a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.


Disclaimer : If you receive an emailing asking you to provide your bank details in order to buy an equipment to integrate Atos, please don’t answer to this emailing as it is a fraudulent email.

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