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Cloud Service Manager

78127, Various Locations, Poland;
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  • string "Poland" = string "Various Locations"

About us:

  • Leader in digital services with 120,000 employees in 73 countries
  • Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
  • Official global IT partner of the Olympic and Paralympic Games
  • Almost 5000 people employed in 8 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Gdansk, Rzeszow, Lodz

Job Description:

The main role of Cloud Service Manager is to oversee and ensure excellent and flawless delivery of Cloud IaaS services to both internal and external customers.

  • Responsible for services delivered within a Global Delivery Tower to a customer (internal or external);
  • Manage end to end delivery of IaaS products;
  • Ensuring customer business context is known and taken into account;
  • Attend the service reviews on regular basis and collect feedback from the customer;
  • Orchestrate end to end services on behalf of the delivery organization;
  • Ensure proper support from other delivery units is agreed if necessary;
  • Ensure that the critical operating tasks are planned and executed on time;
  • Ensure that service delivery is conducted according to the agreed internal standards;
  • For all significant changes and implementations drive the completion of the service acceptance, technical assurance and handover processes
  • Responsible for the Account operations, service processes usage, capacity planning & business backlog within the Tower, scope & evolution requests
  • Drive demand management process – creating additional business with existing customers.

Technologies involved:

  • VMWare vRealize Suite – Cloud automation
  • VCE vBlock 300 & 700 – Cloud hardware platform
  • Amazon Web Services – Hybrid Cloud platform

Knowledge of these on at least associate level is considered an advantage

Job Requirements:

  • Excellent communication and interpersonal skills
  • Leadership skills
  • English at least B2 level.
  • ITIL knowledge (no certificate required)
  • Basic understanding of technologies used.
  • Customer orientation

What do we offer:
  • Remote working
  • Private medical care including dental care
  • Training and development programs
  • Foreign languages learning
  • Relocation allowance
  • Referral bonus
  • Private life and travel insurance
  • Medicover Benefits System (including Multisport)
  • Commuting contribution
  • Worldwide career opportunities

We take care of your personal data privacy. More information about processing your personal data within recruitment process you can find on our website:


Disclaimer : If you receive an emailing asking you to provide your bank details in order to buy an equipment to integrate Atos, please don’t answer to this emailing as it is a fraudulent email.

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