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Helpdesk Analyst with German

Publish Date: Jul 8, 2021

Location: Wroclaw, Wroclaw, Poland

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

Helpdesk Analyst with German language

What it’s about?

 

We are looking for a Helpdesk Analyst with previous experience in this area. You will be responsible for communication with Customers and providing 1st level support for these Customers based on best ITIL practises. You will be managing incidents and escalations via ticketing tool, phone and email.

The position will be located in Wroclaw.

 

Role Description

 

· Support of the day to day incidents reported by Customers

· Analysis of incidents, propose and/or execute solutions and/or workaround

· Operating within Service Level Agreements

· Working in close collaboration with resolving teams

· Proactively initiate improvements in processes, perform root-cause analysis and coordinate the whole improvement.

· Provide performance reports (weekly, monthly, etc)

 

Required Skills

 

· Full proficiency in German language (spoken and written)

· Ability to acquire knowledge independently

· Ability to pass on knowledge to team members

· Analytical and problem-solving skills

· Team spirit

· Positive and can-do attitude

 

Desired skills

 

· Knowledge about SAP application would be a plus

· ITIL process knowledge

· Experience in working in Service desk / Helpdesk area

 

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong