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PC Desktop Engineer

Publish Date: Feb 18, 2021

Location: Walpole, MA, US

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

Position Title:

PC desktop engineer

Location and Work Hours:

Walpole Ma

 

Core Responsibilities

  • Working in a stationary position in a large customer focused environment
  • Excellent interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues
  • Good written and verbal communication skills – in particular, verbal and telephone enquiry handling skills in native language and business fluent English
  • Excellent listening skills
  • Analytical skills and an ability to define the precise nature of customer problems
  • Ability to conceptualize problems
  • Ability to give specific and clear instructions and problem-solving advice
  • Ability to organize and prioritize work in an effective manner
  • Ability to work under pressure and be decisive
  • Methodical and disciplined approach to work
  • Self-motivation, drive and determination to succeed
  • Good personal time management and task organization
  • Ability to work well in a team
  • Good understanding of customer satisfaction principles and practices

 

Minimum Requirements

  • At least 1-year experience in an IT based industry
  • WIN10 and Office365 troubleshooting skills and experiences
  • Experience supporting mobile phones iPhone and Android
  • Call management tool experiences

 

Preferred Qualifications

  • In depth knowledge of PC technologies and desktop/server hardware and software architectures
  • Mobile phone preferred
  • Ability to grasp new technical concepts quickly
  • In depth knowledge of Microsoft applications
  • General understanding of computers and how they are configured
  • Ability to identify and distinguish between hardware, software, network and server problems
  • Previous experience working directly in a corporate environment
  • Excellent customer empathy skills
  • Must be able to manage and triage multiple tasks

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.


Nearest Major Market: Boston