Service Operation Desk Engineer (h/f/d)

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. 

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

For our Mission Critical Systems division, we are looking for a Service Desk Engineer (m/f/d) to strengthen our team at the Vevey location as soon as possible.

Your tasks

• Receiving faults and service requests in an exciting area of alerting and communication systems, applications and other critical infrastructures
• You will handle all 1st and 2nd level tasks related to our customers, users and suppliers
• Triaging, tracking and escalation of tickets
• Preparation of reports and statistics
• Proactive system monitoring and support of the systems
• Execution of operational routine activities
• Maintaining documentation and information platforms
• Active assistance in the continuous improvement process

Your profile

• You have completed a technical education in the field of ICT / network and have at least 2 years of professional experience in 1st/2nd level support
• Your excellent communication skills enable you to find a solution to problems even with difficult communication partners
• High customer and service orientation
• You are a person who is eager to learn and enthusiastic and open to new technologies
• You have an analytical approach
• Business fluent in German, French and/or Italian B2 as a plus, English as a company language
• Willingness for extended operating hours and on-call service 7x24h
• Since our projects are in the military, official environment, you meet the conditions to pass the personal security examination PSP (Swiss citizenship or settlement permit C)

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.