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Voice Engineer

Publish Date: Jan 23, 2022

Location: Apodaca, Nuevo León, MX-Mexico

Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.




US Voice Engineer

Job Description:

Voice Engineer Cisco/Avaya skillset



This position is for a Level 3 Voice Engineer who will be part of the Global Voice Operations team responsible for delivery of managed telephony infrastructure services. Primary initial responsibilities will be for transition of managed telephony services for new customer under project NorthStar with eventual transition to steady state operations per the IBC:

• Administration, configuration, implementation, operation and maintenance of Cisco/Avaya VoIP and Messaging platforms.

• Tier 2/3 troubleshooting skills, including voice quality and network QoS.

• Resolving standard and complex incidents, service requests, and problems.

• Working with Telecom providers and 3rd party hardware/software maintenance vendors.

• Communicate Voice network status and provide quality documentation.

• Attend daily/weekly meetings and interact regularly with management, customers and incumbents to constantly improve Voice Engineering services.

• Support of 24x7 business critical platforms and accounts during after-hours support


Technical skills:

• Ability to implement, configure, operate, and administer Cisco/Avaya based VoIP Voice and Messaging platforms.

• 5+ years experience providing Voice Operations support services in a mid to large size organization supporting a variety of vendor platforms and technologies.

• Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks, SIP)

• Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLAN

• Understanding and/or supporting QoS, MPLS, VLANs, Multicast solutions.


Communication skills:

Good communication with English language. Should be able to speak fluently and understand the client communication very well.


Education & Certification:

• Degree in Engineering or Computer Science or equivalent experience.

• Voice Industry or Cisco/Avaya VoIP experience desired

• ITIL Foundation Certification preferred.


Soft Skills:

• Ability to prioritize and achieve results while working on several simultaneous tasks and high profile activities.

• Strong problem solving skills--ability to assess a problem and quickly determine an effective course of action.

• Strong Customer Service focus.

• Ability to communicate clearly with internal and customer management, peers and vendors.

• Strong English written and verbal communication, listening, and presentation skills.

• Ability to develop documentation (technical and work level instructions).



Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.