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Engage ESM - BA

Publish Date: Jan 15, 2022


Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.




Job Listing Detail 


Position: Business Analyst – Service Delivery


Location: Remote 


Role Description:


This role requires a strong sense of team, collaborative skills, a delivery focus with a strong sense of the platform impact and a customer service mindset. The role works closely with business analysts, quality assurance and other development resources. Role responsibilities are to deliver and support end-to-end, efficient, cost effective and reliable Software as a Service (SaaS) Platforms/Products through the full life cycle. This Narrative covers the role of Developer on the ServiceNow platform.


The main goal of the role is to implement and support technology to achieve business goals. Using Agile and Waterfall system development life cycles, they implement wanted functionality while adhering to our quality standards and processes. They will translate business requirements into detailed technical designs, and develop, unit test and support the solutions. This includes leading discovery work sessions to review requirements and obtain clarity, leading design work sessions and produce deliverables, such as mock-ups, flow diagrams. As a Business Analyst, you’ll collaborate with other team members in the development and deployment of deliverables, including mentoring, design and code reviews to ensure efficiency of execution.






  • Primary focus area: ServiceNow
  • Experience in ITSM, ITIL, ITAM, CMDB/uCMDB
  • ServiceNow – Catalog Item/Service Catalog Development
  • ServiceNow – IT Service Management Suite Development and Implementation
  • ServiceNow – IT Operations & Cloud Management Suite Development and Implementation
  • ServiceNow – CMDB Implementation
  • ServiceNow – Service Portal Development
  • ServiceNow – Integration Hub and Flow Designer
  • Technical Design & Analysis
  • Platform Architecture
  • Development design experience
  • Process Analysis & Documentation
  • Business Analyst Experience
  • Systems Thinking
  • Agile / SCRUM Methodologies
  • Waterfall Methodologies









  • Partnering with a business requester to understand a business problem
  • Liaison between the business and IT professionals
  • Manage Use Cases/User Stories
  • Manage Business Analysis Plan
  • Requirements Traceability Matrix
  • Stakeholder Management
  • Liaison between the business and IT professionals, employs business and analysis skills to gain a business understanding of requirements and a uses technical viewpoint to help the business articulate its needs in a clear and consumable manner for the IT team to develop a solution that meets those needs
  • Support the project through its completion by being an expert on requirements or user stories, supporting user acceptance testing and being an active voice as issues are encountered
  • Seek an understand a topic and ask refining questions to get to a granular level so that requirements are Slear, unambiguous, specific, and testable, and compile these so that a cohesive solution is outlined




ServiceNow knowledge of one or more of the following products is a MUST:


  • CSM (Customer Service Management)
  • HRSD (Human Resource Service Delivery)
  • ITBM (IT Business Management)
  • ITOM (IT Operations Management)
  • ITSM (IT Service Management)
  • SAM (Software Asset Management)
  • AIE (Analytics, Intelligence, and Reporting)
  • DevOps
  • FSM (Field Service Management)
  • FS (Financial Services)
  • FOM (Field Operations Management)
  • FSO (Financial Services Operations)
  • GRC (Governance, Risk and Compliance)
  • TSM (Telecommunications Service Management) LSD (Legal Service Delivery)
  • LP (Now Platform)
  • NLAP (Now Platform App Engine)
  • SO (Security Operations)



Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.