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Solution Architect - Cloud Contact Center

Publish Date:  Jun 10, 2021
Location: 

UK Wide, UK Wide, United Kingdom

Company:  Atos

About Atos:

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

The Opportunity:

We are looking for a person having background working as Solution Architect or as Consultant for Cloud Contact Centers solution, preferably NiceInContact CXone. The solution architect is responsible for the technical design (e.g. integrations) and the associated service concepts, as well as the conceptual proof of functionality based on customer requirements. As a member of a global team of professionals, you will support the regional teams in complex technical requirements. You will support the sales force in marketing our solutions. You will do this by providing expert knowledge at customer meetings. You will make demonstrations of the solutions, design of special requirements for functionality and service. On this rile you will also handle complex requests for proposals (RFP's) and customer requirements.

 

Responsibilities:

  • Design of the respective customer solutions, including the associated services, preparation of the associated effort and cost calculations as well as quality assurance of complex customer-specific solutions for UK and international customers
  • Preparation of customer documentation and the corresponding offer documents
  • Presentations of the solution concepts to customers / partners at management level
  • Further development of solution scenarios
  • Preparation of documentation for multiplicative solutions

 

Requirements:

  • Master's degree and several years of professional experience in the field of communication or IT
  • Alternatively, 3-year training in the field of communication or IT and many years of professional experience and additional cross-task expertise
  • Several years of experience and distinct knowledge in the area of Cloud Contact Center solutions, preferably for NiceInContact CXone
  • At least 2-3 years in an equivalent role as Solution Architect or Consultant for Communication & Collaboration or comparable IT area.
  • Good customer profile with strong communication and negotiation skills
  • Strong presentation and demo skills, also to be able to conduct customer workshops
  • Good ability to work in a team, experience in working with international teams is very helpful

 

Here at Atos, we want all of our people to feel valued, appreciated, and free to be themselves at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have built a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong!

Interested in applying? Atos offers flexible working, a competitive salary, employee benefits including pension, life insurance, private healthcare and more, so click apply today!