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Technical Support Engineer Level 1

Publish Date:  Sep 30, 2020

Timisoara, Timis, DE

Company:  Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.




What are we looking for:

Enterprise Operation Center (EOC) is looking for new team members who are willing to learn more about the IT domain and its processes. After the initial training period, you will be working with the team and participate in tasks and projects, seeking at securing system boundaries and sensitive data.

Key accountabilities:

You have to be able to provide Level 1 mentorship inside Application Hosting Solutions for incidents and issues to which we are notified by our customers or by monitoring systems.

Ticketing system operation

24x7 L1 support and tasks for SH/SAP/ATM/DBA

Cross' tower Monitoring and Incident Support

SIA error handling for OSD

Solve issues

Assure the operation of Hardware and Software systems

Conduct all preparative actions in order to ensure full operation and availability of the environment and ensure the quality and continuous optimization based on service levels

Desired profile:

  • High-reaching, proactive and flexible
  • Basic knowledge of Windows, UNIX, Linux, Database (Level, but not 0)
  • Excellent command of English and if you speak French, Spanish, German will be considered a plus
  • Work in shifts 24/7 support
  • Ability to work well as a team member
  • Well-adapted and focused approach to work
  • Very good communication abilities
  • Initiative and good learning abilities


What we offer:

 We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:

• Training and certifications: On-going In-depth training with current and emerging products and technologies in the respective Centre of Excellence;

• Flexible benefits:  Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;

• Compensation: Competitive salary package and relocation bonus for candidates outside West Area;

• Extra vacation days
Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects. 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.